Plumbing Customer Service Rep

At Straight Shooter Plumbing and Rooter, our Plumbing Customer Service Rep is the face of our business and the person who sets the tone for positive client experiences. Our Knoxville, TN office is hiring a results-driven problem solver to join us full-time and help our clients with whatever they need.You'll occasionally deal with unhappy clients and gruff personalities, so we need someone who doesn't take things personally and can de-escalate heated discussions. If you meet the following qualifications, apply to become our new Plumbing Customer Service Rep:2+ years of customer service experience in a trade industryThick skin with the ability to communicate with unhappy people and handle rough personalitiesAbility to de-escalate tense situations and achieve positive outcomesDependable work ethic, attention to detail, and ability to stay calm under pressureAbility to use computers and communicate over the phoneExcellent communication and time management skillsFriendly attitude and a willingness to go the extra mile for customersCommitment to working with a team and getting the job done rightExperience using a CRM or scheduling software - preferredWHAT YOU CAN EXPECTOur Plumbing Customer Service Rep works Monday through Friday with the occasional weekend rotation. You'll work closely with clients, management, and the technicians to provide seamless plumbing services. If an unhappy person calls, you'll professionally handle the situation and do what you can to make things right. Here's a look at your day-to-day:Answering incoming phone calls, responding to online inquiries, and accurately scheduling service appointmentsCoordinating technicians' schedules and dispatching them to jobs efficientlyInforming customers about the technician's arrival time, letting them know about any updates, and following up after an appointment to ensure satisfactionJOIN US!Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge, ensuring top-quality workmanship and peace of mind.We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee-centric approach means that we prioritize the well-being of our team and ensure a supportive work environment where everyone can grow and develop as professionals.When you become our Plumbing Customer Service Rep, you'll receive the following:Competitive pay based on experiencePTOGrowth and advancement opportunities in a rapidly expanding companySupportive, professional, and drama-free office environmentAbility to collaborate with a team that takes pride in completing impressive workApply for this rewarding office position today by completing our short initial form!