Engineer, IT Support

Navitus Health Solutions Engineer, IT SupportNavitus Health Solutions is seeking a Engineer, IT Support to join our team!The Engineer, IT Support ensures efforts are in alignment with the Infrastructure team to support customer-focused objectives and the IT Vision: a collaborative partner delivering innovative ideas, solutions and services to simplify people's lives. This role is responsible for on-site administration of Data Center facilities tests and troubleshooting hardware and software systems. This role is recognized as having a broad range of technical aptitude and experience. In addition to providing support for multiple IT systems.Is this you? Find out more below!ResponsibilitiesHow do I make an impact on my team?Provide elevated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond timely to queries in person, over the phone, and in email from customers seeking technical help. Record user interactions in Service Desk applicationAsk questions to determine the nature of the problem and run diagnostic programs to resolve problemsFollow up with customers to ensure issue has been resolved. Escalate appropriately to other support teams, as neededKeen attention to detail and maintaining accurate inventory systemAdept at reading, writing, and interpreting technical documentation and procedure manualsStrong ability to drive technical requirements and project plans to completionParticipate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, third party vendors, and peersAssist in the planning of upgrades/releases of data center and IT systems and software to limit user impactSome travel may be requiredProvide after-hours support through a rotating on-call scheduleOther duties as assignedQualificationsWhat our team expects from you?Associates degree or university diploma in the field of computer scienceMinimum five+ years of IT work experienceWork experience to include extensive hands-on hardware or software installation and supportExperience in multiple areas of InfrastructureKnowledge of Infrastructure support, such as Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration ManagerKnowledge of applicable data privacy practices and laws including, SAS70, HIPPA, and URAC would be a plusParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employeesWhat can you expect from Navitus?Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays401K company match of up to 5% - No vesting requirementAdoption Assistance ProgramFlexible Spending AccountEducational Assistance Plan and Professional Membership assistanceReferral Bonus Program – up to $750!Location : Address361 Integrity DriveLocation : CityMadisonLocation : State/ProvinceWILocation : Postal Code53717Location : CountryUS