Meeting Coordinator

Meeting CoordinatorAssociation Headquarters is seeking to build a pipeline of high-level organized & customer service driven Meeting Coordinators to provide administrative and operational support within our client teams and overall company growth.The Meeting Coordinator performs a variety of tasks related to the activities including the annual conference, board meetings, Item Development Workshops, audit meetings, certification workshops, and other various events and committee meetings held throughout the year. This includes virtual meetings utilizing video conferencing platforms and virtual meeting platforms to support client activities across modalities.Specifically, the Meeting Coordinator serves in a support role for the Associate Meeting Manager and Director of Communications & Outreach. The Meeting Coordinator is involved in many aspects of the logistical planning of conferences and other meetings and events. As a Meeting Coordinator moves through the position, the expectation is to take on additional responsibilities and become involved in more areas of meeting management.The Meeting Coordinator works closely with volunteer planning committees, internal departments, technology partners, marketing and communications, venues and vendors to meet the objectives of each meeting at the direction of the Director of Communications & Outreach.Application InstructionsTo be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required.Essential Duties and ResponsibilitiesDevelop meeting materials and support TDP, LLC., conference taskforce, including follow-up on action items and deliverablesLiaison between internal and external contactsPerforms data entry for various databasesRespond to requests for information on meetings, sponsorship, exhibits, partnering and other activitiesMaintain and order meeting suppliesPrepare meeting supplies and shipmentsSpeaker management (invitations, tracking responses, collecting presentation materials, reminders, etc.)Housing management (collecting VIP, speaker and staff housing and maintain master housing list)Registration management (collecting and inputting meeting registrations, customer service, weekly reporting on attendance and revenue)Provide information and training to certification coordinators to enhance and support customer and attendee needsPayment processing (bills and invoices, vouchers, reimbursements)Logistics (direct bill applications, assistance with set up book production, compiling site proposal responses, post-meeting statistic data collection)Work closely with education staff throughout planning process to ensure CE considerations and deadlines are being met throughout the planning process and during the execution of meetings with use of learning management system to support events during and post-meetingsDuties as assigned (copies, scanning, filing, correspondence, internet-based research, proof-reading)Marketing - assist with development and proofing of all marketing materialCoordinate timely and concise communications with meeting participants (presenter, chair, moderator, reviewer, etc.)Website management – updating material on websiteProvide on-site support as needed, as well as in-house meetings and virtual meeting operationsDraft and distribute session host scriptsSponsorship and exhibitor administrative support as neededProvide back up to Customer Service Department at times of high volumeRespond promptly to all inquiries received via email, phone and fax from customers and prospectsProvide support for other team members as neededFollow and update meetings policies and proceduresThis is not meant to be all-inclusive as other duties may be assignedAH Responsibilities:Be a role model for the company culture – embracing core valuesAdheres to AMC accreditation policies and proceduresAttends AH meetings – as directedPursues Professional Development Opportunities – as directedParticipates in AH Committees/Task Forces when appropriateExternal Ambassador for AHAH meeting department: book vendor visits, handle food orders and set-up for any in house meetings as requestedThis is not meant to be all-inclusive as other duties may be assigned.Measurement of SuccessSuccessfully meets deadlinesProactively alerts Supervisors to challenges or concerns related to delivery of client serviceProactively suggests solutions to challenges encounteredPays attention to detailInternal satisfaction (meeting or exceeding goals and objectives set by team within deadlines}External satisfaction -good or excellent reviews in partner development surveyImplements and follows the AH AMC Accreditation policies and proceduresQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to multi-task and meet deadlinesGood written and verbal communication skillsAttention to detailAble to travel a few times per yearMaintain a professional manner and attitudeStrong skills in organization, prioritization and time managementA good knowledge of office practices, administration and customer service skills and techniquesStrong Microsoft Office software skills particularly Word, Excel and PowerPointEducation/ Experience/Required ProficienciesBachelor's degree preferred, high school diploma required.Language SkillsAbility to effectively communicate both orally and in written form with management, internal and external customers.Reasoning AbilityDemonstrate the ability to anticipate and solve practical problems or resolve issues.Physical Demands/ Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position may require travel. This may include the ability to drive a car or travel on public transportation such as trains and airplanes.Individuals may need to sit or stand for extended periods of time; may require walking for periods throughout the day. Requires ability to use a computer, read a computer screen, use of a telephone and other office equipment as it relates to the work. Reaching above shoulder height, below the waist or lifting to move or access materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, presentation equipment/documents and computer printouts on certain occasions. Vision acuity: duties may require the ability to identify and discern colors accurately, to focus and see both close up and far away. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.What we offer - Employee Company BenefitsHybrid / Flexible work schedules availableMedical, Dental, and VisionCompany paid basic life insurance, short-term, and long-term disabilityVoluntary Life Insurance - Employee PaidAFLAC availablePaid Time Off (PTO) accrual and Paid holidays401k retirement plan availableOn-site Fitness Center, open 24/7Gym reimbursement programTraining and Development opportunitiesWhat sets us apartNamed Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employeesIndustry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of AmericaWho is AH?AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (