Grocery Clerk - Part Time

DescriptionIOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. We are looking for a part-time Grocery Clerk to provide a great experience to our guests who are visiting the food shelf and support to our volunteers.The part-time Grocery Clerk works with a team to coordinate food shelf operations and deliver exceptional service to shoppers. This position helps IOCP guests move toward increased stability by meeting their basic needs and helping them to stretch tight budgets. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you!Why IOCPStar Tribune Top Workplace 2023 – 2025Paid holidaysPTO401(k)Compensation: $20/hourSchedule RequirementsThis is a part-time, 20-25 hour per week positionThis is work is onsite and in-personShifts will cover food shelf distribution shifts and support during the following times:Wednesday – 8:00AM - 3:30PMThursday – 1:00 PM – 7:30 PMFriday – 8:00AM-3:30PMOccasional team meetingsWhy youYou are a great teammate; you love working with staff and volunteers in a collaborative environmentYou want to embrace our goal of providing our guests a “dignified shopping experience, like a grocery store”You know how to create a welcoming, positive experience for every guest. You engage easily in conversation, ask thoughtful questions, and genuinely enjoy helping people feel seen, comfortable, and valuedYou want to be at IOCP. You want to be about our mission. You want to do this work with this team in this communityWhat You Will DoInitial Food Shelf Guest Check In at Front DeskGreet food shelf guests warmly and professionally as they approach the front desk; check them in for food shelf appointmentsAssist clients in scheduling and canceling appointments and manage client flowMaintain accurate records of client visits and service data.Manage required client paperwork process – help new clients complete forms, existing clients update expired forms and upload into client databaseSupport receptionist when neededFood Shelf Guest Shopping OversightEnsure that the food shelf space and inventory are ready for each guest shopping timeMonitor food shelf functions throughout a shift including receiving, sorting, stocking, and distributing foodFollow closing procedures at the end of each shiftMonitor food shelf email and voicemail responding to our guests within 1 business dayEnsure quality experience for Food Shelf guests: continuously identify ways to strengthen Food Shelf service based on our client centric approach and input from food shelf guests, volunteers and staffVolunteer ManagementProvide a daily overview for volunteer teams; prepare them to provide quality services to guestsTrain new volunteers and coach all volunteers throughout their shiftBe a resource to volunteers during each shift. Guide and direct them as needed. Fill in critical positionsAbout IOCPOur clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.Our work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/.How To ApplyInterested candidates should apply online through the Paylocity applicant portal. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.What You Will BringIOCP values a diverse work environment.People of color and people from other underrepresented communities are strongly encouraged to apply.IOCP is an Equal Opportunity Employer. Requirements:Experience providing exceptional customer serviceExcellent communication skillsExperience working successfully with people from diverse racial/ethnic backgrounds, low incomes, limited English, disability or other form of differenceAbility to work well independently and within a teamExcels in a fast-paced environmentExceptional organizational and time management skillsProficient in MS Office Suite (Word, Excel)Commitment to serving our community with empathy and efficiencyCommitment to equity and inclusion and ability to excel in a diverse environment.Not required, but welcome multi-lingual candidates (Spanish, Russian)