Client Service Representative

Client Service RepresentativeIf you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional business-to-business environment as a Client Service Representative. And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefitspaid time off, medical, dental, and 401(k) plans, just to name a few.We're hiring Client Service Representatives for our Annual Reports and Corporate teams. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.Some of the things you'll be doing:Build relationships with our clients to better understand their unique needs and concernsFulfill requests and answer questions for internal and external customersRespond promptly to customer inquiries via phone or electronicallyProvide excellent customer service to both internal and external clientsOrganize the workflow to meet customers' time frames and demandsNavigate between multiple databases quickly and accuratelyRecommend process improvements where applicableMaintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate servicesWhat technical skills, experience, and qualifications do you need?Experience working in a customer service or administrative capacityEnergetic self-starter who thrives in a fast-paced, team-oriented environmentAttention to detail and accuracyStrong prioritization and time-management skillsFlexibility and agility, with the ability to multitaskProblem-solving skillsStrong computer skills and proficiency in MS Office, Word, and ExcelEffective verbal and written communication skillsSalesforce experience a plusAt CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $50,000-55,000.