Content Designer

Our Financial/ Banking client is seeking a Content Designer to join their team for the next 5+ months, 40 hours/week. This role is hybrid onsite 3 days a week in New York, NY. Job Title: Content Designer, Payments Onboarding Job SummaryInfluences and executes the strategic vision for client onboarding experiences across Commercial and Investment Bank payment platforms. Creates consistent, user-centered content for application flows, activation journeys, help documentation, and educational materials that align with established standards and governance frameworks. Collaborates with the Content Design Lead for Payments Onboarding and cross-functional partners to deliver seamless onboarding experiences while contributing to the development of scalable content patterns and self-service resources. Required QualificationsExperience and Background5+ years of experience in content design, UX writing, or related fieldsProven experience designing application and onboarding flows for digital productsStrong portfolio demonstrating ability to create clear, user-focused content for complex experiencesExperience working within established design systems and content standardsTrack record of successful collaboration with product and technology teamsSkills and CompetenciesExceptional UX writing skills with ability to simplify complex concepts and processesSystems thinking mindset with ability to see connections across experiences and identify patternsStrong facilitation and presentation skills with ability to drive alignment across diverse groupsExcellent stakeholder management and relationship-building capabilitiesStrategic thinking balanced with attention to detail and execution excellenceProficiency with design and collaboration tools (Figma, Lucid, Confluence, Miro, etc.)Self-directed with strong project management and prioritization skillsComfortable with ambiguity and able to navigate complex organizational dynamicsPreferred QualificationsExperience in payments, financial services, banking, or merchant services industriesKnowledge of B2B or enterprise application and onboarding experiencesBackground creating style guides, content standards, or design system documentationFamiliarity with AI-powered content tools and workflow optimizationUnderstanding of accessibility standards (WCAG 2.1 AA) and inclusive design practicesExperience with compliance and legal review processes in regulated industriesKnowledge of information architecture and content modelingBackground working in agile or product operating modelsEducationBachelor's degree in English, Communications, Design, Human-Computer Interaction, or related field (or equivalent experience)Key ResponsibilitiesContent Creation and ExecutionDesign and write clear, concise content for onboarding flows, including application forms, welcome messages, support content, and error messagingCreate consistency across platforms by helping to establish and apply onboarding-specific style guides, content patterns, and design standardsDevelop help articles, FAQs, tooltips, and educational content that support clients through onboarding and activationEnsure all content adheres to accessibility standards, plain language principles, and regulatory requirementsCross-Platform StandardizationIdentify opportunities to create reusable content patterns and components across payment platformsDocument content decisions and rationale to build institutional knowledge and support governance frameworksContribute to the development and refinement of style guides and content standardsParticipate in content audits to identify inconsistencies and improvement opportunitiesCollaboration and Stakeholder ManagementPartner closely with the Content Design Lead to align work with strategic prioritiesCollaborate with product managers, designers, developers, and business partners to understand requirements and constraintsGuide content through product review, legal/compliance approval, and accessibility validation processesParticipate in design critiques, content reviews, and team workshopsQuality and Continuous ImprovementConduct content testing and incorporate user feedback to refine onboarding experiencesLeverage AI tooling and emerging technologies to enhance content creation and optimizationStay informed on industry best practices in application design and financial services contentContribute to team processes, templates, and self-service resourcesIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. Email Your Resume In Word Tomsharma@creativecircle.comLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MS14-1980482 -- in the email subject line for your application to be considered.Meggan Sharma - Recruiter, National DeliveryFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.This job was first posted by Creative Circle on 03/12/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.