Front of House Employee

Benefits:Diverse, Inclusive, Welcoming Safe Space for EveryoneOpportunities to GroupWork-life BalanceDelicious FoodWe're CompetitivePosition Overview:We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.Key Responsibilities:Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.Qualifications:Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.Health and Safety Awareness:Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.J-18808-Ljbffr