Enterprise Account Manager

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations.Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨Role OverviewAs an Enterprise Account Manager, you'll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.You'll join a global team and work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues — using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.If you're passionate about building strong client relationships, growing enterprise accounts, and delivering measurable results, this is a role where you can make a real impact!What are we looking for? Our Account Manager has a knack for the following skills:Account Management & StrategyBuild and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunitiesWork closely with product and customer success teams to expand adoption of Player Engagement servicesAct as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and servicesWork with the production team to protect revenuesReceive & respond to customer RFIs/RFPsUse existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement ServicesAnalyticsReport on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goalsCommunicationWork cross-functionally with internal teams to ensure alignment on account strategy and customer objectivesCommunicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationshipsAct as a trusted advisor, providing guidance and support to enterprise clientsYou'd be a great fit for this role if you have:5-7+ years of Account Management experience supporting Game Industry customersExperience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP)Proven experience managing and growing an existing book of business in excess of $20M+ ACVExperience selling to or working within the Player Engagement ecosystemStrong critical thinking, commercial creativity, and process-driven executionData-driven mentality and ability to work through ambiguityHigh attention to detail and ability to perform as a trusted advisor for customersExcellent written and verbal communication skillsSelf-motivated and able to thrive in a remote working environmentWillingness to travel as requiredWhat do we offer?Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.Salary range: $150k - 175K OTE w/ 70% base & 30% variable based on quota attainmentMedical, Dental and VisionVacation, flexible paid time off, Personal daysSick leaveCorporate holidays, including floating holidaysLife & Disability coveragePaid Basic and AD&D insuranceVoluntary Legal, Accident, Critical Illness and Hospital Indemnity coveragePhases of our recruitment journey:You send us your application with your updated resumeAfter reviewing your candidacy, we'll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations ManagerAt the end of our journey - hopefully you will receive an offer and become our new Keywordian!Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.That would be it from us - now we are waiting for your move!#imaginemoreKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.Privacy NoticeBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.____________________________________________________________________________Role Information: ENStudio: Keywords StudiosLocation: AmericaArea of Work: Player EngagementService: EngageEmployment Type: PermanentWorking Pattern: Full Time, Remote