Care Manager - Lakeland - Safe Return Division

Care Manager - Lakeland (CV2545-219) - Safe Return DivisionCare ManagerEnsure safety. Offer support. Make every day count.Volunteers of America Delaware Valley is seeking a reliable and compassionate Care Manager to join our Navigator Division at the Lakeland facility. This role is essential to supporting clients as they stabilize, heal, and reintegrate into the community.You'll be part of a dedicated treatment team responsible for daily operations, client monitoring, and service coordination in a residential setting. Your attention to detail, communication skills, and care-first mindset will help ensure a safe and supportive environment.What You'll Do:Conduct hourly facility rounds and monitor client census and curfewsManage client intake and orientation, including emergency and fire safety protocolsOversee meal distribution, medication monitoring, and medical appointment trackingPerform regular room and facility inspections, fire drills, and contraband searchesMaintain logs, document incidents, and ensure accurate recordkeepingEscort or transport clients when neededSupport compliance with cleaning protocols and operational safety proceduresCollaborate with team members in meetings and training sessionsInteract respectfully with clients, staff, and visitors; manage visitor log and phone systemUphold facility policies and support clients in fulfilling daily expectationsWhat You Need:High school diploma or equivalentAt least 2 years of experience in a relevant fieldDirect experience working with individuals experiencing homelessness, substance use, or mental health challengesStrong written and verbal communication skillsValid driver's license and ability to meet agency driver standardsBilingual fluency is a plusWhy This Role Matters:You'll be part of a team ensuring the stability and structure that vulnerable individuals need to rebuild their lives. If you're dependable, detail-oriented, and committed to service, this is your opportunity to make an impact.EEO of "Individuals with Disabilities" and "Veteran Status"/AA