Desktop Support Specialist

Job description: Job Title: Desktop Support Specialist (Windows, Linux, MTR, ServiceNow) Location: Onsite Experience: 8–12+ Years Duration: 12+ months Job Summary We are seeking an experienced Desktop Support / AV Support Specialist with strong hands-on expertise in Windows workstations, Unix/Linux thin clients, AV collaboration systems, and ITSM tools. The ideal candidate will provide Tier II/III support for enterprise environments, manage AV and Microsoft Teams Rooms (MTR) deployments, and ensure high SLA compliance using ITIL-based processes. Key Responsibilities Provide Tier II/III desktop support for Windows 10/11, Unix/Linux thin clients, and iOS devices. Troubleshoot hardware and software issues for workstations, printers, scanners, tablets, and peripherals. Support and maintain AV and collaboration systems, including Microsoft Surface Hubs, Logitech, Poly, Crestron, and MTR setups. Perform AV room surveys, coordinate installations, and support hybrid meeting rooms across multiple locations. Manage incidents, service requests, and changes using ServiceNow, ensuring SLA adherence. Execute firmware updates, preventive maintenance, and lifecycle management for AV equipment. Develop and maintain PowerShell and Bash scripts to automate deployments and diagnostics. Support VMware-based virtual desktops and ensure compliance with corporate IT policies. Collaborate with vendors (HP, Cisco, AV partners) to resolve escalated issues. Create and maintain change management and audit documentation following ITIL standards. Required Technical Skills Operating Systems: Windows 10/11, Unix/Linux (Ubuntu), iOS AV Technologies: Microsoft Surface Hubs Microsoft Teams Rooms (MTR) Logitech, Poly, Crestron ITSM & Monitoring Tools: ServiceNow Splunk XIO Cloud QSC Reflect Virtualization: VMware Scripting: PowerShell, Bash IT Processes: Incident Management, Change Management, SLA, ITIL Certifications (Preferred) CompTIA A+ ITIL Foundation Nice to Have Experience supporting global offices and enterprise AV deployments Vendor coordination and contract support experience Exposure to regulated or compliance-driven environments Job Type: Contract Pay: $24.60 - $29.63 per hour Expected hours: 40 per week Work Location: In person