Medical Assistant, Internal Medicine

Medical Assistant PositionWe are seeking a full-time (40-hour) Medical Assistant to support our practice. The regular schedule consists of four 10-hour shifts on Monday, Tuesday, Wednesday, and Friday. The first 90 days of training will be completed Monday through Friday, working 8-hour shifts between 8:00 a.m. and 5:00 p.m. Our practice includes six physicians (MDs) and three nurse practitioners (NPs). We strive to maintain a 1:1 provider-to-medical assistant (MA) ratio to promote efficiency, teamwork, and high-quality patient care. Our clinical educators and onsite preceptors offer dedicated support for both new and experienced MAs, ensuring they feel confident in their roles through hands-on training and real-time guidance. We also take pride in fostering a positive workplace culture that celebrates our team's achievements, milestones, and special moments.The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.Does this position require patient care? YesEssential functions:Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.Maintains inventory of immunizations and check expiration dates.Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.Qualifications:Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred.Can this role accept experience in lieu of a degree? NoLicenses and Credentials: Basic Life Support [BLS Certification] preferredCertified Medical Assistant [National Certification] preferredExperience: Direct MA experience or medical field work 1-2 years requiredKnowledge, Skills and Abilities:Strong interpersonal and communication skills are essential for success in this position.Ability to prioritize tasks in complex and busy environments.Accuracy and attention to detail.Comply with all local, state, and federal privacy and confidentiality rules and regulations.Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.Comprehensive knowledge of medical terminology, procedures, and protocols.Proficiency in electronic health record (EHR) systems and medical office software.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Managing one's own time and the time of others.Additional Job Details (if applicable):Medical Assistant Course or diploma program or a minimum of 1 year professional experienceNational MA Certification via AAMA, AMT, NHA, or NCCTEpic experienceRemote Type: OnsiteWork Location: 194 North StreetScheduled Weekly Hours: 40Employee Type: RegularWork Shift: Day (United States of America)Pay Range: $17.71 - $24.94/HourlyGrade: 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.