Sales and Finance Client Advisor

Thomas Automotive Sales And Finance Client Advisor (CA)The Thomas Automotive Sales and Finance Client Advisor (CA) is a dynamic professional salesperson who is directly responsible for delivering exceptional customer service to all guests. The CA assists guests with new and pre-owned automotive inquiries, vehicle warranty and financial products, and the coordination of vehicle maintenance from Thomas. The CA works as part of a team committed to delivering exceptional service by building trust and confidence with all of our guests.Areas of Emphasis:Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and DedicationUnderstand the Thomas Core Focus of "Bringing Integrity to the Automotive Industry" and "Building Trust and Confidence through Exceptional Service"Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship managementBe a great team member.Successfully Maintain the following accountabilitiesObjective to GoalAppointments to GoalTraining ComplianceProduct PenetrationDeal DocumentationCSI - customer experienceDuties and Responsibilities:Greet every customer, every dayMaintain high ethical standards when dealing with customers, co-workers and vendors.Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standardsMonitor Objectives to Goal DailyPerform Training as needed dailyConduct necessary tasks to achieve goalDetermine Appointments needed to achieve goalPerform necessary outgoing activity to set desired appointmentsFollow up with set appointments to confirm showLog all activity in CRMComplete all OEM Training as Required by OEMComplete all CRM Training as scheduled by CEMComplete all Sales Training DailyMaintain Thomas CertificationMaintain Education on all products offeredPerform Role Plays daily on productsReview Objections/ Overcoming objectionsDetermine Value Builds in ProductsComplete all necessary documentationProvide CEM with all pertinent informationComplete all ancillary enrollments/documentationsComplete Deal Documentation Checklist for every dealMonitor CSI Results DailyArrange training on CSI ResultsReview/Monitor Training ResultsAssist with improving customer retentionProvide customer introduction to service every timeMaintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazardsRequirementsQualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Excellent communication skills. Will need to obtain state vehicle sales license.Working Conditions: Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives. Evening, holiday and weekend, and extended work hours will be required. May need to travel to Thomas Dealerships.Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).Thomas Automotive is an Equal Opportunity Employer