Membership Service Associate (Multiple Positions)

This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/13556506Greater Wichita YMCAJob DescriptionPg 1 of 2POSITION TITLE: Membership Service AssociateREPORTS TO: Membership/Senior Program DirectorFLSA CLASSIFICATION: Non-ExemptDATE APPROVED: June 2025GENERAL FUNCTION: Under the direction of the Membership/Senior ProgramDirector, the MembershipService Associate will provide leadership through excellent customerservice by having a clear knowledge ofYMCA programs and services. This position has a direct impact on overallmembership retention andsatisfaction.Minimum Entry RequirementsEducation/Experience Requirements:1\. Minimum age of 202\. Minimum of one year experience in customer service required3\. Experience cash handling preferred4\. Must have high school diploma or equivalent5\. Must have completed all COE for this positionPhysical/Mental Requirements:1\. Must be able to frequently perform the following physicalactivities; bend, stoop, kneel, twist, reachwith hands, sit, stand, walk, move up to 35 pounds, have fingerdexterity, grasp, perform repetitivemotions, talk, hear and have visual acuity to perform detailed tasks2\. Must demonstrate attention to detail and ability to count and dobasic math associated with a cashdrawer3\. Must communicate effectively, both orally and in writing4\. Must possess mental alertness, problem solving, organizational andtask management skills; ability tomake independent and sound decisions in a rapidly changing, chaoticenvironment5\. Must be able to show initiative in the absence of supervision6\. Must be able to relate to and work with diverse groups of people ina friendly and consistent manner7\. Must always present a neat and professional appearanceJob Requirements:1\. Commitment to the YMCA mission, vision and values2\. Must attend New Employee Orientation within 30 days of hire3\. Complete CPR/AED, First Aid, O2, Listen First Workshop, andMembership Training in accordancewith Conditions of Employment4\. Understand and abide by all policies and procedures as set forth bythe association5\. Work a schedule that reflects the needs of the branch, includingevenings and weekendsJob Responsibilities1\. Providing excellent service by having a great knowledge of YMCAprograms, services and systems.2\. Effectively communicating and demonstrating the mission, vision andvalues of the YMCA.3\. Responsible for following directions, being flexible and creating anengaging environment whileworking with people of all ages and backgrounds.4\. Maintaining a safe and clean facility at all times.5\. Providing excellent customer service through the following:a\. Exceeding the expectations of the members through efficient andknowledgeable serviceb\. Greeting and becoming familiar with members, guests and programparticipants by namec\. Handling all questions and concerns in a courteous, professionalmannerGreater Wichita YMCAJob DescriptionPg 2 of 2d\. Receiving feedback from members and sharing with supervisor in atimely manner to helpimprove servicee\. Having a comprehensive knowledge of programs and facilitiesf\. Being prepared at all times to greet and help membersg\. Exhibiting a positive attitude and refraining from negativecomments, attitude, and overalldemeanor6\. Responsible for making membership retention a priority by:a\. Selling the value of YMCA membershipb\. Following and enforcing policies and procedures of the associationto ensure a safe andprofessional environmentc\. Promoting an engaging environment that focuses on welcoming,connecting, and supportingthrough genuine interactions with our members and guests7\. Havin g a comprehensive knowledge of the following YMCA systems:a\. Financial procedures: money handling, registrations and sales toensure accuracyb\. Opening and closing procedures: perform as neededc\. Emergency procedures: maintaining certifications and prepared toimplement in case of anemergency8\. Constantly striving to improve the current services provided by:a\. Attending mandatory staff meetings and association wide customerservice, sales andprogram trainings.b\. Providing feedback and suggestions to improve services and/orsystems.9\. Completing cleaning list and other duties while on duty.10\. Supporting Strong Community Campaign efforts.11\. Refraining from making negative comments on social networkingsites.12\. Child Abuse Prevention - Responsible for adhering to boundarypolicies, attending required training,reporting concerns, following mandated reporting policy, fulfillingjob-specific responsibilities such asm