E-Commerce Associate

ABOUT USMATTEO LLC was founded in 1995 to create simple sheets from the world’s very best home textiles. MATTEO’s philosophy is deeply rooted in the desire to awaken the spirit of American manufacturing by fashioning sewn textiles in the United States. Our company culture is focused on innovative and creative designs.RESPONSIBILITIESCommunicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.Locate and ship store products for online orders.Resolve shipping issues and discrepancies.Conduct cycle counts and update inventory on our Shopify account as needed.Organize fabric swatches program to provide customers with the appropriate samples.Eager to work on site and actively engage with customers and other team members.Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).Assist customers with purchases at Showroom and Outlet store locations.Finalize transactions with Shopify POS devices.Must familiarize themselves with our entire inventory, including fabrics, colors, products, and sizes.Maintain a clean and orderly environment in the store and at their work station.Handle in-store and online returns and exchanges per company policy.REQUIREMENTSExcellent computer skills and phone etiquetteMust be comfortable in a customer-facing environmentStrong organizational skills and attention to detailMust be a team player and willing to wear multiple hatsPrior related-industry experience strongly preferredQuick learner or prior experience with the following software: ShipStation, Shopify, GorgiasKnowledge of Spanish a plusCOMPENSATION$25 per hour (non-exempt)Paid Vacation HoursWORK HOURSTwo different schedules available:Sunday to Thursday: 9:30 AM to 6:00 PMTuesday to Saturday: 9:30 AM to 6:00 PM