Clinical Program Manager

Important Notice Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process. Please Note: PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @pharmacord.com or @echo.newtownsoftware.com email address, or through our scheduling platform, Calendly. We will never request your bank account information at any stage of the hiring process. We will never send a check (electronic or physical) to purchase home office equipment. If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy. We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists. We are PharmaCord, a purpose-driven organization on a rapid growth journey. Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources. When you join the team as a Clinical Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support. A typical day in the life of a Clinical Program Manager will include the following: The Program Manager responsibilities include, but are not limited to the following: Operational Program Management Understands client objectives and incorporates objectives into program service goals Ensures that PharmaCord executes program services in compliance with contracted service level Accountable for management of client service request queue (Both completion and work in progress) Responsible for the implementation and on-going management of client-specific business rules Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives Financial Monitors and provides weekly updates on items impacting program financial forecast Prepares activity summary for the development and review of client monthly invoices Team selection, hiring, training and development Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities Partners with HR to ensure program staffing levels are achieved at all times Works proactively with Human Resources to develop a steady pipeline of candidates Drives training, development and retention of team Client support Prepares, reviews, analyzes client specific operational results Primary responsibility for the preparation of client business review meetings with operational metrics and data insights Point of contact for program/operational queries and issue resolution Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions This job might be for you if you: The candidate must possess the following personal attributes: Demonstrate critical thinking and complex problem-solving skills while managing operational challenges Able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable) You are tech savvy meaning you have exceptional ability to understand complex platforms, data and technical language You are analytical and you find joy in drawing actionable insights from program data and analytics You take initiative and show commitment to team and organizational goals You are in tune with your emotional intelligence (ability to recognize emotions and their effects) Able to manage disruptive impulses and handle potentially stressful interactions Able to manage a large team that may include multiple Supervisors You are a skilled multi-tasker where you can successfully manage multiple competing priorities Accepts accountability for personal and team performance; acts with integrity Adaptable and handles change with flexibility Innovative and open to innovative ideas Achievement driven; constantly striving to improve or to meet a standard of excellence Communicate clearly and articulately A positive attitude! Requirements: 5+ years of experience in the healthcare industry is required Bachelor’s degree is strongly preferred; Master’s degree is preferred Previous personnel/team management experience is required, experience managing managers is a plus Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus Previous experience leading customer service teams is a plus Bi-lingual in English and Spanish or Chinese/Mandarin is a plus We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year) Physical Demands, Work Schedule & Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required. Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. This is an office-based position, the ability to sit for extended periods of time is necessary. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Once you land this position, you’ll get to enjoy: Our Benefits & Perks Company paid Short-term Disability (STD) Increased competitive 401(k) company match up to 4% Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees Wellness discounts of up to $260 per year for participation in wellness program Annual HSA employer contribution Company paid and voluntary Life Insurance options Voluntary Life, AD&D and Long-Term Disability Insurances Paid Parental Leave of Absence Wellness and Employee Assistance Programs PTO benefits, flex days and paid holidays Employee Referral Program Ambassador Program Tuition reimbursement program up to $5,000 per year Competitive Compensation & Flexible Working Competitive starting pay rates Toll reimbursement program (valued at $678.60 per year) A Career You'll Love Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021 Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace Opportunities for advancement with a company that supports personal and professional growth A challenging, stimulating work environment that encourages new ideas Exposure to many learning and development opportunities Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more! Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer. PharmaCord is unable to sponsor employees at this time. Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!