Customer Service Coordinator- Union County Peri-Op clinic

OverviewCoordinator-Customer Service Job Code: 20070FLSA StatusJob Family: ADMIN SUPPORTJob Description Title: Coordinator-Customer ServiceJob SummaryPromotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.Job ResponsibilitiesVerifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.Performs daily and monthly close out procedures for internal controls and cash balancing.Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.Carries out all other duties assigned by the Clinic Manager in a timely manner.Completes assigned goals.SpecificationsExperienceDescriptionMinimum Required: One year's current experience with insurance billing and/or medical collection and medical terminology.Preferred/DesiredEducationDescriptionMinimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.Preferred/Desired: Collegiate or medical trade completion. Associates DegreeTrainingDescriptionMinimum RequiredPreferred/DesiredSpecial SkillsDescriptionMinimum Required: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.Preferred/Desired: Proficient with 10-key.LicensureDescription: NonePreferred/DesiredReporting RelationshipsDoes this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.Reporting Relationships: NoWork EnvironmentFunctional DemandsLabel Short Description Full DescriptionSedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cartLight Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.Functional Demands Rating: SedentaryActivity Level Throughout WorkdayPhysical Activity Requirements – Sitting: ContinuousPhysical Activity Requirements – Standing: OccasionalPhysical Activity Requirements – Walking: OccasionalPhysical Activity Requirements - Climbing (e.g., stairs or ladders)Physical Activity Requirements - Carry objects: OccasionalPhysical Activity Requirements - Push/Pull: OccasionalPhysical Activity Requirements – Twisting: OccasionalPhysical Activity Requirements – Bending: OccasionalPhysical Activity Requirements - Reaching Forward: OccasionalPhysical Activity Requirements - Reaching Overhead: OccasionalPhysical Activity Requirements - Squat/Kneel/Crawl: OccasionalPhysical Activity Requirements - Wrist position deviation: FrequentPhysical Activity Requirements - Pinching/fine motor activities: FrequentPhysical Activity Requirements - Keyboard use/repetitive motion: ContinuousPhysical Activity Requirements - Taste or smellPhysical Activity Requirements - Talk or hearSensory RequirementsColor Discrimination: YesNear Vision: AccurateFar Vision: AccurateHearing:Depth Perception:Environmental Requirements - Blood-Borne Pathogens: Not AnticipatedEnvironmental Requirements – Chemical: Not AnticipatedEnvironmental Requirements - Airborne Communicable Diseases: Not AnticipatedEnvironmental Requirements - Extreme Temperatures: Not AnticipatedEnvironmental Requirements – Radiation: Not AnticipatedEnvironmental Requirements - Uneven Surfaces or Elevations: Not AnticipatedEnvironmental Requirements - Extreme Noise Levels: Not AnticipatedEnvironmental Requirements - Dust/Particular Matter: Anticipated