Ecommerce Technical Support Specialist

Ecommerce Technical Support Engineer The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small-team environment and serves as an internal technical resource for diagnosing issues, validating fixes, and implementing improvements. The position is a part of the ecommerce team, and requires collaboration with sales, marketing, and internal customer service teams.Essential Duties and Responsibilities Develop, and maintain internal web applications, tools, and ecommerce site functionalitySupport and enhance frontend and backend components across multiple ecommerce websitesInvestigate, reproduce, and resolve internal technical issues impacting ecommerce operationsServe as an escalation point for technical issues originating from operations or customer service teamsPerform root-cause analysis and recommend sustainable, long-term solutionsUse GitHub for version control, code review and issue trackingCoordinate, execute, and validate development and staging environment testingTest bug fixes, configuration changes, and new feature releases prior to production deploymentAssist with regression testing to ensure stability across multiple brands and sitesSupport integrations between ecommerce platforms and internal systemsMaintain technical documentation related to recurring issues, fixes, and system processesCommunicate technical findings and solutions clearly to non-technical stakeholdersManage Cloudflare WAF rules and maintain site securityFull-stack knowledge of website to drive improvement from database, server, and frontend.RequirementsRequired QualificationsMinimum of 3 years' experience in web application design and developmentProficiency in modern web technologies including JavaScript, HTML, and CSSExperience with backend development languages or frameworks (e.g., PHP, Node.js, Python, or similar)Experience with SQL, with the ability to write and modify queries to retrieve, analyze, and troubleshoot data issues across systems.Working knowledge of GitHub for code storage, issue tracking, testing and deployment.Experience with WooCommerce or other PHP based ecommerce architecturePrior experience supporting multi-brand or multi-site ecommerce environmentsStrong troubleshooting, debugging, and analytical skillsDemonstrated experience testing web applications across development, staging, and production environmentsAbility to work independently and collaboratively within a small teamAbility to translate and communicate to non-technical stakeholdersKnowledge of Google properties such as Google Search Console, Analytics, Tag Manager.Performance ExpectationsInternal technical issues are resolved accurately and efficientlyEcommerce websites remain stable, reliable, and scalableSolve for recurring issues through improved fixes, documentation, and process updatesEffective collaboration is maintained across development, operations, and support teamsInternal tools and systems continue to improve in reliability and usability