IT Support Specialist

Are you an aspiring IT support professional eager to grow your skills? We're working on behalf of a forward-thinking organization seeking a dedicated IT Support Specialist to join their dynamic on-site team near Lancaster. This role offers a fantastic opportunity to gain hands-on experience in a fast-paced environment, working on innovative projects like system migrations and cloud upgrades. If you enjoy troubleshooting technical issues, delivering exceptional customer service, and want to be part of a company that values autonomy and collaboration, then this could be the perfect next step in your IT journey.The ideal candidate will have a foundational understanding of IT concepts, a passion for learning, and a proactive attitude. This role is suitable for someone with relevant experience, certifications, or internships, looking to expand their technical expertise while making an immediate impact.Key qualifications include:High school diploma or GED (associate's degree or internship experience preferred)1-2 years of help desk or IT support experienceCertifications such as CompTIA A+ or Network+ are a bonusBasic knowledge of Windows and Mac OS environmentsFamiliarity with Google Workspace and Microsoft 365Understanding of network fundamentals (TCP/IP, DNS, DHCP)Experience with ticketing systemsWorking knowledge of Active Directory and user account managementStrong communication, customer service, and problem-solving skillsAbility to manage multiple support requests efficiently and professionallyMain responsibilities:Offer timely support via phone, email, chat, or ticketing systems to resolve user issuesTroubleshoot hardware, software, and network problems, providing clear guidanceDocument and track support tickets, escalating as neededAssist in hardware and software setup, including configuring user accountsMaintain IT asset inventory and documentationSupport basic mobile device troubleshootingContribute to knowledge base articles and user documentationParticipate in after-hours support rotations as requiredCollaborate with senior staff on projects such as ERP and cloud migration initiativesWhat's in it for you:Opportunity to participate in impactful projects like system upgrades and automationChance to broaden your technical skills across multiple platformsPotential for contract extension based on your performance and workloadAre you ready to advance your IT career in a role that challenges and rewards you? Apply today!