Customer Service - Part Time

Description: About Sub Source: Sub Source is a trusted job shop specializing in full-service metal finishing, coating, and nondestructive testing — all from a single, centralized location in Rockford, IL. We are NADCAP and ISO 9001:2015 certified and known for our high-quality standards and quick turnaround times. Our team thrives on precision, reliability, and technical excellence. We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service. As the primary point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and delivering a positive customer experience. Responsibilities 1. Customer Interaction: - Respond to customer inquiries promptly and professionally via phone, email, or chat. - Build and maintain strong customer relationships through effective communication and problem resolution. - Provide information about products, services, and pricing to customers. 2. Order Processing: - Assist customers with placing orders and guide them through the process. - Verify order details to ensure accuracy and completeness. - Coordinate with relevant departments to facilitate smooth order fulfillment. 3. Issue Resolution: - Investigate and resolve customer concerns, complaints, or issues related to quotes, orders, or deliveries. - Escalate complex issues to the appropriate departments for resolution. 4. Documentation and Record Keeping: - Maintain accurate and up-to-date customer records, including quotes, orders, and interactions. - Generate reports on customer interactions for management review. 5. Product Knowledge: - Stay informed about product features, specifications, and updates. - Continuously update knowledge on industry trends and pricing strategies. 6. Team Collaboration: - Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences. Requirements: - Previous experience in customer service roles is highly desirable. - Strong communication and interpersonal skills. - Detail-oriented with excellent organizational and time management abilities. - Proficient in using CRM systems, and Microsoft Office Suite. - Ability to work effectively in a fast-paced and dynamic environment. - Problem-solving skills and the ability to handle challenging customer situations. If you are passionate about delivering exceptional customer service, we invite you to apply and join our customer-centric team.