Customer Service Representative I (Remote - Part Time - Weekends) (21)

Customer Service Representative I (Remote - Part Time - Weekends)Fully Remote Chicago, IL 60641Salary Range $17.00 - $18.00 HourlyCustomer Service Rep. I (Remote - Part Time - Weekends)The Customer Service Representative I is a call center position responsiblefor being the first point of contact for all of AdvaCare's internal and external customers.Answer phones in a friendly, professional, customer-centric manner.Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.Point of primary contact for all customer service-related issues.QualificationsJob RequirementsEmpathy, passion, and enthusiasm for helping those in need.Strong attention to detail and ability to multitask across multiple web-based order entry platformsStrong written and verbal communication skillsAbility to compose clear, concise messages via email and instant message.Ability to speak clearly and articulately when working with internal and external customers on the phone.Strong computer/systems skills (Microsoft Office Suite, etc.)Access to home office set upShift InformationThis is a weekend, part-time, remote work position, scheduled for sixteen (16) hours per weekend once training is completed.Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, June 1, 2026 for approximately three (3) to four (4) weeks.Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training.Maximum of 16 hours per weekend, consisting of two 8-hour shifts (Saturday & Sunday - 12:30 pm to 9:00 pm).All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.Key WordsCustomer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical