Service Desk Coordinator

We are looking for a Service Desk Coordinator to join our team in Colorado Springs, Colorado, on a contract-to-permanent basis. In this role, you will provide essential administrative and technical support to ensure smooth operations for our internal staff. This position is ideal for an organized and meticulous individual with a strong ability to assist users and manage technology resources effectively.Responsibilities:• Facilitate technology onboarding and offboarding processes, including equipment setup, access management, and asset tracking.• Provide first-level technical support and troubleshoot basic hardware and network issues for end-users.• Manage and maintain accurate inventory records for IT equipment and system documentation.• Assist with updates to user roles, permissions, and accounts in Active Directory and Azure.• Support the functionality of conference rooms, printers, and other office equipment as needed.• Handle inbound calls and user inquiries, providing timely and clear communication regarding IT requests or issues.• Participate in team meetings, training sessions, and initiatives to improve IT support processes.• Deliver excellent customer service by addressing technical concerns in a thorough and approachable manner.• High school diploma or equivalent is required; additional certifications in IT or related fields are a plus.• Minimum of 1 year of experience in IT support, equipment management, or a related role.• Proficiency in Microsoft Office Suite and familiarity with general business systems.• Basic knowledge of Azure and Active Directory is preferred.• Strong organizational and time-management skills, with the ability to multitask effectively.• Exceptional communication skills to interact with both technical and non-technical users.• Ability to work independently and collaborate within diverse teams.• Experience in hardware troubleshooting and basic network troubleshooting is highly desirable.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.