Senior Network Consultant

Job Description Position: Senior Network ConsultantPort Cyber Corporation is seeking to grow its technical team to keep pace with its steady growth. Port Cyber is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess a strong information technology background and knowledge. Position SummaryThe Senior Network Consultant is assigned a portfolio of clients and reports to the Chief Operating Officer. The successful candidate will be responsible for working closely with clients, our Support Services Group and Managed Services Team, to ensure all technical needs are met. Typical responsibilities are: § Strengthen Business Relationships § Identify and Recommend Technical Solutions § Directly Implement Proposed Technical solutions § Prioritize and address client issues and concerns Preferred Experience BackgroundThis is a senior level technical position. Our Ideal Senior Network Consultant will have 5+ years of prior experience working for an MSP or onsite as support staff for a small business. Our ideal team members will strive to provide a high level of customer service and possess exceptional communication and project management skills. This position will be highly collaborative with staff members of varying experience and will provide numerous opportunities to mentor other staff. ResponsibilitiesAll areas of responsibility listed below are essential to the satisfactory performance of this position. Any non-essential functions are assumed to be included in "other related organizational and logistical duties as may be reasonably assigned": Participate in regular meetings with a client's leadership teamBuild and maintain a technical road map with client for their businessDevelop policies and procedures for technical support and operationsDetermine obstacles and challenges that threaten a client's business and communicate with Port Cyber ManagementAnalyze client's evolving needs and recommend appropriate infrastructure and configurationsAnalyze, recommend, and evaluate new hardware and software products for network compatibilityDesign, manage, and deliver all aspects of Project ImplementationVendor managementDesign, configure, maintain, and manage network infrastructure and applications, including backupsProvide escalation support for advanced or complex issuesContribute to best practices for managed servicesReview and maintain client documentation in conjunction with other team members.Identify opportunities for professional growthContribute to the growth and operations of Port CyberRequired Experience The position requires proficiency in the following skills: Project ManagementMicrosoft 365VirtualizationNetworking Configuration and ManagementManaged backup solutionsMail Systems and SecurityWindows Server Operating SystemsFirewall Configuration and TroubleshootingRemote Access ManagementActive DirectoryMobile Device ManagementManaged antivirus/EDR solutionsCritical ThinkingAttention to Detail Education and Certifications Preferred, Not Required Two-Year or Four-Year Bachelor's degree in Computer Science or Information Systems, or other related disciplinesCertifications: CompTIA A+, Network+, Security+, Microsoft, VMware You may be responsible for, and candidates should be able to perform light physical work. Examples would include things such as lifting, moving, and relocating computers or other information technology infrastructure within an office or data center facility.