Process Support Specialist

Description:Who We AreCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.The OpportunityWe are hiring an Operations Specialist to provide comprehensive administrative and clerical support across all Catalis departments. In this role, you would be responsible for general office duties including but not limited to managing the front desk, answering phones, and sorting and scanning mail and correspondence.This is an onsite position in our Tallahassee office.What You Will DoOpen and sort mail by categories including incoming faxed and emailed correspondenceScan, index, and create cases for all correspondence (incoming and outgoing)Process outgoing mail to include operating the inserting/folding machine, operate the postage meter, collate daily system ordered lettersComplete Letter compliance reviewComplete Payroll compliance reviewPerform Education Management Account (EMA) verificationPerform data entry of incoming checks received via mailPrepare Special Letter Requests and cover lettersAssist in processing items during peak seasonFollow written procedures to accurately process certain financial transactions for the Florida Prepaid College Plan, including working payments in suspense, reapply payments, add/change ACH information, and add/change payroll contributionsFollow written procedures to accurately process financial correspondence including, school invoices, school transfer forms, refund requests, fee waiver requests, both accurately and timelyInitiate customer calls and emails and respond to inquiries accurately from both customers and other departmentsIdentify and report errors and inefficiencies which occur during processingAdhere to all contractual requirements relating to processing of financial and written correspondence, payment processing, account maintenanceUse spreadsheets for recording payment histories, school invoice summaries, and refund summariesSpecial projects and additional duties as assigned to ensure the daily and overall success of the company to meet our contractual requirements. This may involve assisting other departments as neededRequirements:What You Will Need to SucceedHigh school diploma or equivalent is requiredTeam player, excellent communicator, self-starterAbility to manage multiple assignments within stated time framesStrong problem resolution skillsPersuasive and well-articulated oral and written communication skillsDemonstrated leadership and analytical skills are requiredMust be methodical with strong organizational skills and the ability to exercise sound judgmentVery strong attention to detailMicrosoft Office Suite experience (Word, Excel, Outlook, etc.)What we OfferA dynamic and supportive work environment in a mission driven organizationCompetitive salary and benefits package, including health, dental, vision insurancePTO (paid time off)HSA and FSA options401(k) plan with matching contributionsPaid parental leaveABLE matching contributions for the disability communityEmployer paid short term and long-term disability insurance and group term life insuranceFinancial and legal assistance through our EAP (Employee Assistance Program)Opportunities for professional development and career advancementThe chance to make a significant impact on the delivery of government services and the lives of citizens.EEO StatementWe are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.PI20f9bd29b48a-26289-40436422