Customer Success Manager (Boston, US)

About the Role At innov8testing, we're on a mission to power the world's most reliable mission-critical communication systems. As a Customer Success Manager , you'll be the trusted advisor to our clients—ensuring they get maximum value from our testing solutions and building long-term relationships that drive success on both sides.What You'll Do Own the post-sales customer relationship, ensuring smooth onboarding and long-term engagementAct as the voice of the customer within internal teams—product, engineering, and supportDrive product adoption and identify growth opportunities through upselling and cross-sellingMonitor account health and proactively address challenges before they impact performanceLead regular check-ins, business reviews, and feedback sessions with key stakeholdersCollaborate with sales and technical teams to ensure alignment across the customer journeyBuild loyalty through exceptional service, helping reduce churn and increase customer satisfactionWhat You Bring 3–5 years of experience in Customer Success, Account Management, or Technical Support, preferably in telecom, SaaS, or enterprise techStrong communication and relationship-building skills with technical and non-technical stakeholdersAbility to analyze customer needs and align solutions accordinglyExperience working with clients in public safety, telecom, or network testing is a plusProactive, solution-oriented mindset with a passion for delivering valueBachelor's degree in Business, Communications, or related field (technical background a plus)Why Join Us? Competitive salary + performance bonusHealth, dental, and vision benefits401(k) with company matchFlexible work environment (hybrid setup)A mission-driven team making real-world impact#J-18808-Ljbffr