Digital Customer Success Project Manager

About UsProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We WorkAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core valuesBold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe Role Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital-first customer engagement across the lifecycle. This individualcontributor role will focus on designing and executing programs that improve customer adoption, engagement, and retention through targeted, data-drivendigital experiences.You will partner closely with Customer Success, Marketing, Product, and Operations to deliver programs that help customers realize value from Proofpointsolutions while scaling impact across a global customer base.Your day-to- day Digital Customer Success ProgramsDesign and execute digital customer success programs that support onboarding, adoption, and ongoing engagementBuild and manage a calendar of digital touchpoints, including email campaigns, in-product messaging, webinars, and lifecycle journeysApply digital CS best practices such as segmentation, personalization, and journey orchestration to deliver relevant, timely customer experiencesSupport scalable tech-touch engagement models to complement high-touch Customer Success effortsCustomer Advisory Board (CAB) & Community InitiativesEstablish and manage a digital-first Customer Advisory Board (CAB)Identify and recruit customers aligned to strategic segmentsPlan agendas, facilitate sessions, and capture actionable insightsPartner with internal stakeholders to operationalize feedback Support monthly customer office hours and webinarsCoordinate logistics, speakers, and contentDrive attendance and engagementEnsure post-event follow-up and content distributionProgram Execution & Cross-Functional CollaborationIndependently manage end-to-end program execution, from planning through delivery and optimizationPartner with Customer Success, Product Marketing, and Product teams to align messaging and prioritiesDevelop and maintain program playbooks, templates, and documentation to ensure consistency and scalabilityReporting, Analytics & OptimizationDefine and track key performance indicators (KPIs) for digital programs (e.g., engagement, adoption, retention, NPS)Analyze program performance and customer behavior to identify trends and opportunitiesUse data to continuously optimize programs and campaignsBuild and deliver reports and dashboards to communicate impact to stakeholdersRequired Qualifications5+ years of experience in Customer Success, Digital/Lifecycle Marketing, or Program ManagementStrong understanding of digital customer success best practices, includingCustomer segmentation and journey mappingLifecycle and triggered communicationsScaled (tech-touch) engagement modelsProven ability to independently manage programs and projects in a cross-functional environmentWorking knowledge of generative AI tools (e.g., ChatGPT, Amazon QuickSight/QuickSuite) to improve content creation, program efficiency, or analyticsStrong analytical and problem-solving skills, with experience using data to drive decisionsExcellent written and verbal communication skillsPreferred QualificationsExperience building or supporting Customer Advisory Boards (CABs) or customer communitiesFamiliarity with marketing automation, webinar platforms, and customer success toolsExperience supporting virtual events, office hours, or customer education programsExperience in B2B SaaS environmentsWhat Success Looks LikeIncreased customer engagement across digital programs and touchpointsMeasurable improvements in product adoption and customer retentionStrong participation and actionable insights from CAB and customer programsData-driven program optimization with clear reporting on impactKey AttributesSelf-starter who can operate effectively as an individual contributorStrong program management and organizational skillsCustomer-focused with a passion for delivering value at scaleWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with usCompetitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.How To ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!