IT Service Management

ITSM Consultant:We are seeking a dedicated IT Service Management Analyst to support a key transition from Cherwell to ServiceNow, ensure regulatory audit readiness, and drive process improvements. This mid-level role offers the chance to make a tangible impact within a dynamic team, working closely with stakeholders to streamline ITSM functions, leverage innovative automation tools, and uphold industry standardsRequired SkillsStrong experience with ServiceNow platform implementation and managementProven ability to assess and script in Cherwell (BASH, PowerShell, Python)Familiarity with ITSM processes such as change, incident, problem, and asset managementAbility to gather compliance evidence and support audit preparationCompetence in creating dashboards and utilizing AI for automationTripwire experience is highly desirableNice to Have SkillsExperience with leveraging AI, automation, and Copilot within ServiceNowKnowledge of IT asset databases, CMDB, HAM, and SAM