Technical Service Trainer

In the role of Technical Service Trainer working onsite at our service training center in Wisconsin you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.Essential DutiesInstruct/Train technicians in all aspects of generator repair and installationDevelop and present technical training curriculumWrite and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletinsEstablish warranty flat rates for new product prototypesWork with internal departments to fabricate training unitsDOT driver (Non CDL)Other duties as assignedMinimum QualificationsHigh School Diploma or equivalent3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experiencePreferred QualificationsAssociates or Bachelor’s degreeCurriculum development experienceTechnician Excellence or ASE (Automotive Service Excellence) certificationPrevious experience using SAP or equivalent ERPKnowledge, Skills And AbilitiesKnowledge of MS Office to include: MS Word, MS Power Point and MS ExcelDemonstrated strengths in writing and presenting / instructing technical informationAbility to develop testing plansTechnical aptitude to do basic generator start up and troubleshootingAbility to deal with shifting priorities and moving deadlinesHighly organized and detail orientedFamiliarity with hand tools and test equipmentPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.