Command Center (Incident & Network Support) Engineer
Command Center (Incident & Network Support) Engineer
Location:
San Ramon, CAFTE OnlyWe are looking for a Command Center Engineer who is experienced in Network Support & Incident Engineer. This role provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation. This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks.
Key Responsibilities:
Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)Handle L1 incidents related to:
- LAN/WAN connectivity
- Router, switch, firewall alertsVPN connectivity issues
- Perform basic troubleshooting using SOPs and checklists
Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)Identify incident severity and escalate to L1.