Configuration Specialist, Professional

DescriptionWho We Are:Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today.We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights.Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics.The RoleIn this critical customer-facing role, you will drive the configuration and optimization of our SaaS platform with both speed and precision, ensuring a data-driven approach to decision-making. As a key member of an Agile team, you will iteratively refine system configurations, quickly adapting to feedback and evolving customer needs. Leveraging a consultative approach, you will apply Agile principles, enterprise SaaS configuration techniques, and best-practice rollout strategies to ensure seamless implementation.You will play a pivotal role in translating business requirements into practical, scalable solutions that enhance user experience. Passionate about understanding operational challenges, you are committed to delivering a software experience that exceeds customer expectations.Our ideal candidate thrives in a fast-paced, collaborative environment, enjoys solving complex problems through data-backed strategies, and values transparency and adaptability. In addition to supporting our growing customer base, you will work closely with the Director of Configuration to enhance and refine our configuration processes for continuous improvement.ResponsibilitiesWork within an Agile framework to iteratively configure and deploy SaaS solutionsEngage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvementRapidly translate customer needs into configurable solutions that align with best practicePartner with police and government agencies to understand their workflows and operational needsAnalyze and model business processes using BPMN to document and optimize workflowsDocument and communicate configuration changes effectively across teamsConduct configuration testing and validation before deploymentCreate user guides and training materials for configured solutionsParticipate in customer training sessions and knowledge transferGather and incorporate customer feedback to enhance future configurationsCollaborate cross-functionally with project management, product, and support teams to refine implementation processesMaintain up-to-date documentation of configurations, system settings, and best practicesIdentify, analyze, and resolve configuration-related issues in an Agile, iterative mannerEnsure compliance with security, data integrity, and regulatory requirementsJob QualificationsTechnical SkillsStrong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectivelyProficient in JIRA, Confluence, and BPMN tools1+ years of data analysis experience using SQL, Python, or other scripting languagesKnowledgeable in data standardization, data mapping, and reportingStrong technical aptitude with ability to quickly learn new products and technical skillsAnalytical SkillsExcellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative dataStrong problem-solving skills with keen attention to detailEnjoys working with data, testing assumptions, and conducting exploratory data analysisMethodology & ProcessFamiliarity with Agile methodologies including Scrum and KanbanExperience with iterative implementation processesProfessional Experience3+ years in technology/software implementation2+ years in a SaaS environment, preferably with Enterprise customersExperience working with government agencies or law enforcement (preferred)2+ years customer facing experienceCommunication & Interpersonal SkillsStrong customer service orientationAbility to interpret and communicate complex concepts clearlyAbility to communicate concisely and persuasively with customers, product managers, and engineersWork Style & Personal AttributesIndependent self-starter who enjoys taking on new challenges and running with themThrives in collaborative, fast-paced environmentsComfortable under pressure with high-stakes deadlines in a fast-paced environmentPassionate about the Benchmark Analytics mission and improving outcomes in the public sectorEducation & Other RequirementsBachelor's degree preferredAbility to travel approximately 25% for customer meetingsWhat We OfferA competitive salary and benefits package.Unlimited Paid Time Off. Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).Summer Half-Day Fridays.Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.Medical, dental, and vision plan offerings along with 401(k). Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.The satisfaction that comes with being part of a solution that has real impact in the world.A diverse workforce and inclusive environment that embraces unique contributions and experiences.An empowered culture that encourages creativity and professional growth.Estimated Annual Salary Range For This Role$80k-$110k, based on experience and locationAdditional InformationBenchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team membersUnfortunately, we are not able to sponsor employment visas at this time.