VP of Client Success

VP of Client SuccessThis position will report to our Chief Operations Officer, Brian Gamble.About Fine TuneFine Tune is the ultimate spend reduction solution for indirect services, including facilities, uniforms, waste, security, pest control, energy, utilities and payments. For more than two decades, Fine Tune has helped organizations dramatically improve cost structure and protect affordability through disciplined supplier management and sustained spend reduction. Fine Tune is trusted by the world's most recognizable brands, including Cargill, DHL, Lowe's, Pep Boys, Pfizer, Tyson Foods, and American Cancer Society. Fine Tune experts use eMOAT, a proprietary platform combining category expertise, supplier intelligence, contract data, and performance history to empower insight and oversight across.Job OverviewFine Tune is seeking an experienced and strategic VP of Client Success to help build and lead a client success team. The team will lead the full lifecycle of client engagement - from kickoff and implementation through long term client success and expansion. This executive-level role will be responsible for developing strategies and assets for enhancing the overall client experience, ensuring seamless onboarding, proactive relationship management, operational excellence, and continuous growth within our accounts. The role will also be responsible for building out and developing a client success team over time.Responsibilities and DutiesIn conjunction with leadership from sales, marketing, communications, and operations, develop strategies and assets for optimizing the client journey from kickoff through implementation and expansion, and play a leading role in guiding clients through this journey, ensuring client delight and maximizing expansion and growthLead cross-functional execution across operations, account management and sales teamsDirect and refine implementation methodologies and playbooks to ensure efficient deployment for new clientsServe as a senior strategic partner to client leadership, identifying opportunities for optimization and expansionBuild, maintain, and deepen executive-level relationships to support retention and long-term portfolio growthGuide organizational strategy for client engagement and service evolutionHelp to build, manage and lead what will be a growing client success teamQualificationsBachelor's degree or 10+ years of relevant work experience with a proven track recordExtensive experience in customer success, operations, or implementation leadershipSales, marketing and communications experience a plusProven success managing full client lifecyclesExcellent verbal and written communication skillsStrong analytical and problem solving skills with attention to detailComfortable managing multiple projects/prioritizing tasks in a fast-paced environmentAbility to work remotely in a space free from distractionsAccountable to yourself and your teammatesBenefitsHealth/dental/vision/life/disability insuranceHealth plan includes HSA and FSA plansPaid time off and paid holidays401K with employer matchCompetitive salary with bonus opportunities40-50 hours/weekAnnual allowance for continuous learning opportunities