Application Support Analyst - Utilities (SQL/PLSQL)
Application Support Analyst – Utilities (SQL/PLSQL)CTG is seeking an experienced Application Support Analyst – Utilities (SQL/PLSQL) to support mission-critical utility applications for our client. This role requires strong SQL/PLSQL expertise, production support experience, and the ability to troubleshoot complex application issues within a high-availability environment supporting grid and customer operations. Location: Dallas, TX Duration: 6 months
Key ResponsibilitiesProvide production application support for utility systems including ADMS, OMS, CIS, and Work Management platforms.
Troubleshoot application issues through SQL/PLSQL analysis, debugging, log reviews, and root cause analysis.
Support system integrations, APIs, and enterprise data flows.
Analyze incidents, identify solutions, and provide timely communication during critical production events.
Collaborate with technical teams and business stakeholders to resolve application issues.
Manage incidents and service requests using ticketing tools such as JIRA.
Required SkillsStrong hands-on experience with Energy & Utilities (E&U) applications.
Advanced SQL/PLSQL skills with experience troubleshooting database-related issues.
Experience with production support, debugging, and log analysis.
Understanding of application integrations, APIs, and data flow processes.
Basic scripting/programming experience (Shell scripting or Java preferred).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication skills with the ability to work effectively in high-pressure environments.
Preferred ExperienceExperience supporting utility or energy sector applications.
Experience with ADMS, OMS, CIS, or Work Management systems.
Exposure to monitoring tools, automation, and cloud platforms.
Experience working in 24x7 mission-critical application support environments.
EducationBachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.