Aerospace Customer Service Representative

Precision Drives Flight.So Does the Right Customer Service Professional.Customer Service RepresentativeAerospace Fastener Distribution | AS9100 Environment | Chatsworth, CAAt Align Aerospace, customer service is not transactional — it is operational responsibility inside a regulated aerospace supply chain. We don’t process orders. We protect aircraft production schedules. Every purchase order you touch supports critical aerospace programs — OEMs, MRO facilities, and global manufacturers who depend on precision, documentation integrity, and disciplined execution.We are seeking a disciplined, detail-driven professional who understands that in aerospace distribution, accuracy is not optional — it’s operational integrity.If you thrive in structured environments, take ownership without waiting to be asked, and believe that excellence lives in the details — you may be exactly who we’re looking for.Why Professionals Choose Align AerospaceWe invest in people who take ownership and perform at a high level.This is not a call-center job.This is not retail customer service.This is not a sales role.CompensationStarting at $47,840 annually$5,000 annual performance bonusHealth & Financial Security401(k) with company matchMedical & Dental plan optionsFREE Vision coverageFREE Term Life InsuranceFREE Long-Term DisabilityOptional supplemental coveragesWork-Life BalancePaid HolidaysPaid Time OffStandard 40-hour scheduleORAlternative Workweek (every other Friday or Monday off)Growth & AdvancementWe promote from within and reward performance, accountability, and consistency. Growth opportunities are earned through discipline and measurable results — not tenure alone.The Impact You'll Have Ensure purchase orders align with aerospace contracts before release Maintain 99%+ order accuracy in a regulated ERP environment Protect documentation traceability and compliance Identify and escalate delivery risks before they become failures Support OTD performance that customers depend on Represent Customer Service in structured customer reviews Operate autonomously within defined authority limitsThis is execution at a professional level.RequirementsThis is a precision-driven commercial operations position inside an AS9100/AS9120-certified aerospace distribution company.You will be trusted with:Contract-controlled order executionERP data integrityPortal complianceTraceable documentation managementDelivery risk visibilityCross-functional coordinationSupporting On-Time Delivery for aerospace programsYour accuracy directly supports production continuity for customers who build and maintain aircraft.Our Standards Are High — And TransparentOur Top Performers Consistently Achieve= 99% order entry accuracyOn-time acknowledgement complianceZero repeat documentation errorsProactive identification of supply risksStrong cross-functional collaborationContinuous process improvement contributionsWe measure performance clearly. We recognize those who consistently deliver.Education & Experience That Stands Out1–3+ years in order management or aerospace distributionStrong data entry accuracy.ERP experience (SAP preferred)Aerospace hardware knowledge strongly preferredAS9100/AS9120 familiarity a plusStrong Excel skills requiredAbility to manage multiple priorities simultaneously.Professional customer-facing demeanor.College degree preferred but not required for proven performersIf You’re ReadyIf you want to work in an environment where:Accuracy mattersAccountability is expectedGrowth is structuredYour work supports real aerospace programsStandards are clearLeadership invests in developmentThen Align Aerospace may be your runway. Don't wait...Apply today!At Align Aerospace, precision drives our business — and people drive our success.We are proud to be an Equal Opportunity Employer and are committed to building a workplace where diversity of thought, background, experience, and perspective strengthens everything we do. Employment decisions are made based on qualifications, merit, performance, and business needs — without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. We believe inclusion is more than compliance — it is creating an environment where individuals are respected, heard, supported, and empowered to contribute at their highest level.If you require reasonable accommodation during the application or interview process, we encourage you to let us know. We are committed to providing access and opportunity to qualified individuals.At Align Aerospace, excellence has no single background — and opportunity has no single profile.Salary Description 47, 840 Annually + 5K bonus