Assistant Revenue Collection Manager (Water)

Salary: $59,061.00 - $75,913.00 Annually Location : Philadelphia, PA Job Type: Full-Time Job Number: 2B10-20260427-36-02 Department: REV Revenue Opening Date: 04/27/2026 Closing Date: 5/10/2026 11:59 PM Eastern FLSA: Exempt Bargaining Unit: N Competition: Department Only Promotional Residency Waiver: N/A Certification Rule: Rule of 5 Parts: Computer-Based Multiple Choice Exam Weight: 90% Parts: Seniority Rating Weight: 10% Parts: N/A Weight: N/A Salary Range: N017WHO WE AREAs an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer:Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.Learn more here: Equal Access to Civil Service TestingThe City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination. Only an on-line application will be accepted for this exam. Paper applications will not be accepted. Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch. For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov Information concerning employment with the City of Philadelphia may be found at:General DefinitionThis is revenue collection work serving as an assistant manager of a major revenue collection operation in the area of specialization. The employees in this class direct the activities of subordinates engaged in the billing, investigation, collection of revenues and interviewing of taxpayers and petitioners. Work includes ensuring appropriate protocol and standard operating procedures for the billing and collection of revenues. Work includes monitoring daily and weekly metrics in the areas of service, quality and performance, using specialized software to evaluate work and prepare reports. Employees ensure conveyance of a positive image and handle a large volume of revenue collections work in a friendly and professional manner. Work is performed under the general direction of an administrative superior. CONTACT INFORMATIONThe analyst responsible for reviewing applications and additional documentation for this job opportunity is Jamie Trull City of Philadelphia - Office of Human Resources 1401 JFK Blvd., Room 1530 Philadelphia, PA 19102-1675 Phone: 215-686-5561Fax: 215-686-0861 Email: jamie.trull@phila.gov For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.govNotes to Applicants and Projected Exam InformationELIGIBLE LIST: DEPARTMENTAL-ONLY PROMOTIONALOnly a departmental promotional eligible list for the Revenue will be established as a result of this examination. Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List. PREFERENCE FOR PHILADELPHIA RESIDENTSCandidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score. To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements. If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration. Computer Based Written ExaminationThis examination will be scheduled for June 3, 2026. Please note that this examination date is subject to change. Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the examination. Candidates will need to be able to operate computerized software proficiently and independently. If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact the Jamie Trull at and alternative arrangements will be made for you to take this examination. An Eligible List will be established the week of June 29, 2026. Please note that this date may change. Test ReviewIn accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review. Level of Education RequiredHigh School/GED Minimum Acceptable Training and ExperienceThe following statement represents the minimum training and experience standards that will be used to admit or reject applicants for tests. Candidates must meet requirements: ANTICIPATED ELIGIBILITY Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied. Minimum Training, Education, and Experience Requirements:CIVIL SERVICE STATUS:Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a performance rating of Satisfactory or higher. AND 2. EducationEducation equivalent to the completion of the twelfth school grade. AND General ExperienceWATER SPECIALTYTwo years of revenue collection experience, giving information and eliciting information from the public, in person, by telephone or through an automated call distributor telephone system, or two years of fieldwork investigating delinquent water and sewer accounts and gathering facts in order to effect the collection of municipal revenues. AND Specific ExperienceWATER SPECIALTY Two years of experience supervising employees engaged in high-volume utility billing and/or collections, payment processing work, or two years of experience supervising employees investigating water/sewer delinquents and gathering facts in order to effect the collection of municipal revenues. OR Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above City of Philadelphia Classes that Typically Meet the Specific Experience RequirementsCollection Representative Supervisor (2B04) Revenue Investigations Supervisor (6E25) Payment Processing Supervisor (1B83) Tax Assessor Supervisor (2B29) PHYSICAL AND MEDICAL REQUIREMENTSAbility to physically perform the duties and to work in the environmental conditions required of a position in this class. City of Philadelphia Benefits includes:Medical Dental Prescription Vision Life Insurance Flexible Spending Account Hybrid Defined Benefit/Defined Contribution Plan Voluntary Deferred Compensation Plan Employee Assistant Program 13 paid holidays Paid sick leave Vacation leave Paid personal days 8 weeks paid Parental Leave Backup Child and Adult care Wellbeing platform and programs Retiree Health Benefits Qualified Student Loan Forgiveness Employer Tuition Discounts for City Employees 01 Please respond to the following question concerning your status as a civil service employee of the City of Philadelphia. If you do not select one of the responses, your application will be disqualified.As of 6 months after the last date for submitting applications for this examination, are you, or will you be an employee of the City of Philadelphia with permanent civil service status in the Revenue Department? YesNoRequired Question