Service Department Cashier - Full Time

Supporting Role for ASM and Customer ServiceProvide a supporting role to the ASM as well as exceptional customer service upon delivering customer's vehicle back to them within a fast paced team environment.QualificationsHigh school diploma or the equivalent.Driver's LicenseWorking well, side by side, in a fast paced team environmentExceptional customer-facing skillsStrict attention to detailAccurate and responsible money-handlingSolid keyboarding skillsMulti-tasking in a fast paced environmentAbility to read and comprehend instructions and informationProfessional personal appearanceExcellent communication skillsPhysical RequirementsSpend time indoors in air-conditioned areasStanding on a regular basisRepetitive hand/finger movement on a regular basisGrasping/grabbing with hands on a regular basisLifting 10 lbs to 25 lbsOver 50 lbs infrequentlyExpectationsDevote yourself to insuring satisfaction to customersDetermine management, production and quality requirements by asking questions and listeningAttend company meetings as requiredMaintain a follow-up system that encourages follow through with assigned projectsEstablish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goalsReview and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectivelyUnderstand the terminology of the business and keep abreast of technology changes in products and servicesKnow and understand the federal, state and local requirements which govern the company's businessFollow lawful directions from supervisorsUnderstand and follow work rules and proceduresParticipate in performance managementInteract well with others and be a positive influence on employee moraleUphold the company's non-disclosure and confidentiality policies and agreementsWork evening, weekend and holiday work hours as requiredJob-Specific ExpectationsTogether with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfactionAdhere to procedures for timely and proficient dealing of warranty claim paperwork policy and proceduresBecome familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills requiredFinalize repair orders for warranty, customer paid, and internal repairDeal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyaltyBe polite and friendly and greet customers and fellow associates promptlyConduct telephone transactions courteously, and quicklyProvide excellent customer service for all customers whether external and internalDo not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriateAccurately maintain and account for all transactions and monies collected throughout the shift and complete a cashier's check out report at shifts endLearn from mistakes and determine how to avoid future repeat mistakes