Entry-Level Technical Support Associate

Job Description: As an entry-level Laserfiche Technical Support Associate, you will be the first point of contact for clients needing assistance with Laserfiche software. Your role involves troubleshooting technical issues, guiding users on software functionalities, and ensuring a smooth experience. You'll work with senior staff to escalate complex issues and improve support processes. Strong problem-solving skills and communication abilities are essential. Training will be provided to enhance your technical expertise and customer service skills. Responsibilities: Technical support: Help users by researching and answering questions related to computer systems, software and hardware, emphasizing Laserfiche software. .Troubleshoot issues promptly via phone or email. Problem solving: Identify problems, research solutions, and guide clients through corrective steps. Documentation: Maintain accurate documentation to improve client references and endure compliance with service agreements. Client training: Contribute to developing client training programs by identifying learning issues and recommending instructional language. System performance: Enhance system performance by identifying issues and suggesting improvements. Continuous learning: Embrace the opportunity to stay updated by participating in educational opportunities offered by CPS, and Laserfiche, and maintaining personal networks. CPS is committed to supporting professional development. Qualifications/Skills Problem solving: Ability to analyze and resolve technical issues. Verbal and written communications: Effective communication skills include communicating internally and with clients and ISVs. Operating systems: Proficiency in various operating systems. Customer service: Ability to prioritize client satisfaction. Quality focus: Attention to detail is critical for this position. PC proficiency: Comfortable with computer systems, specifically Windows OS. System administration: Basic understanding of system administration. Education and Experience Bachelors degree in computer science, information technology or computer information systems. Prior information technology or systems administration is a plus. Complete Paperless Solutions is a developer, systems integrator, migration and conversion expert, and a globally recognized provider of Laserfiche intelligent content management, records management and business process automation. We are proud to be the sole recipient of of Laserfiche's 2022 Customer's Choice Award, a testament to our commitment to excellence. Join our EOC and be part of our success story. Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Experience: computer systems: 1 year (Preferred) Ability to Commute: Anaheim, CA 92807 (Required) Ability to Relocate: Anaheim, CA 92807: Relocate before starting work (Preferred) Work Location: In person