Exterior Remodeling Service Manager
HighlightsExtensive technical knowledge of residential roofing, siding, replacement windows, and integrated waterproofing systemsProven ability to diagnose installation failures and water-infiltration issues through project drawings or field reportsDemonstrated experience in scheduling, dispatching, or logistics management within the construction or remodeling industryThe Opportunity• Coordinate precision service operations for premium residential projects• Own the post-installation experience, managing logistics and technical troubleshooting for elite roofing, siding, and window systems• Directly impact customer loyalty and long-term integrity of high-end exterior projectsHow You Will Make an ImpactDirect the daily operations of the service department by diagnosing technical issues and assigning specialized techniciansOptimize regional service routes to maximize technician efficiency and reduce response timesSynthesize technical data and customer reports to prioritize emergency or weather-sensitive repairsCollaborate with production and sales teams to identify recurring installation trends and implement proactive quality control solutionsManage complex customer communications by translating technical exterior construction requirements into clear expectations for homeownersAudit all service documentation within the CRM to ensure accurate warranty tracking and comprehensive project historyRequired Qualifications & ExperienceExtensive technical knowledge of residential roofing, siding, replacement windows, and integrated waterproofing systemsProven ability to diagnose installation failures and water-infiltration issues through project drawings or field reportsDemonstrated experience in scheduling, dispatching, or logistics management within the construction or remodeling industryProficiency in utilizing CRM systems and mobile technology to manage high-volume service tickets and documentationStrong geographical knowledge of the service area to facilitate effective route planning and resource allocationPreferred Qualifications & ExperienceDirect experience managing field service technicians or exterior installation crewsAdvanced understanding of manufacturer warranty processes for Marvin Windows, James Hardie Siding, or premium metal roofingBilingual communication skills to support a diverse range of technicians and customersFormal training in construction management or a related technical fieldBenefitsCompetitive annual salary with performance-based incentives and bonusesComprehensive paid time off including vacation days and observed holidaysCompany health benefits and professional development opportunitiesProvision of a company phone and computer for streamlined field and office coordinationClear pathways for career advancement within a rapidly growing regional leaderAbout UsGlobal Home Improvement is a leading exterior remodeling company specializing in premium metal roofing, Marvin Windows, and James Hardie Siding. We foster a results-driven culture rooted in precision, accountability, and outstanding customer service.Equal Opportunity EmployerGlobal Home Improvement is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.J-18808-Ljbffr