Customer Service Associate - Scheduling

SOFT's client located in Lancaster, PA is looking for a Customer Service Associate - Scheduling for a long term contract assignment. Job Description:Serve as central point of contact for all incoming customer calls/emails Address customer questions/concerns as much as possible Delegate to appropriate individual/group if unable to address Log customer calls and report out weekly Assist schedulers with proactive customer contacts throughout job scheduling process Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.) Schedule customer appointments, issue reminders/confirmations Maintain log of all communications to report out weekly Provide other scheduler assistance as needed Assist in creating work packets Assist in processing bundled job cards Remove job holds once verified Create IVR appointments Assist in WO close out Schedule temp disconnects Job Types: Full-time, Contract Pay: $35.00 per hour Shift: Morning shift Experience: setting up new meter account,: 4 years (Preferred) Schedule customer appointments,: 4 years (Required) Assist in creating work packets: 4 years (Required) Location: Hatboro, PA 19040 (Required) Ability to Commute: Hatboro, PA 19040 (Required) Ability to Relocate: Hatboro, PA 19040: Relocate before starting work (Required) Work Location: In person