Customer Service Representative

Advanced Tracking Technologies, Inc. is currently seeking a customer service representative to support our expanding sales team. This individual will work in a positive, team-oriented and structured call center environment and receive calls from customers, process transactions, answer questions, and resolve any potential customer related issues. Duties 90% of time will be spent handling incoming and follow-up calls Works to develop an in-depth understanding of the customers’ needs Identifies and resolves the customers issues and anticipates future needs Navigates in a Windows-based CRM through a series of databases in order to access the appropriate information to service the customer Makes any required customer follow-up calls and conducting any additional research Researches information and calls the customer back as required Qualifications (2) years of full-time customer service experience with a high school diploma OR 1 year of full-time customer service experience with an Associate’s OR Bachelor’s Degree required Must be comfortable working in a fast-paced environment A genuine desire and commitment to serving customers Ability to learn by different methods Strong interpersonal communication skills Problem-solving and decision making skills Proficiency in a Windows Office Software Detail-oriented Bilingual in Spanish a PLUS For consideration, please send your resume and cover letter to careers@advantrack.com.