AI Implementation Technical Program Manager

Our client is looking to hire an AI Implementation Technical Program Manager in San Francisco CA.Pay Rate Range: $115 to $127/hr on W2Responsibilities: We are looking for an AI Implementation Technical Program Manager to build and steward the CS AI Tools Repository. This is a new, high-impact role at the intersection of AI product operations, knowledge management, and quality assurance. You will partner with product managers, engineers, operations leads, and frontline teams to turn institutional knowledge into reusable, verified, production-grade AI tools and keep them accurate, current, and effective as our products and processes evolve.You will own the full skills lifecycle: creation, verification, maintenance, and quality management. You will present creative ideas and prototypes of new skills to target audiences for feedback and implementation. You will define the standards and governance model for the repository, run evaluation frameworks to ensure AI tool quality, and serve as the authoritative voice on what "good" looks like for AI-assisted workflows in Community Support. A Typical Day:Partner with product managers, operations leads, and subject-matter experts across CS to identify high-value workflows suitable for AI tool development.Coordinate and conduct the development, testing, and implementation of AI skills + tools for internal teams ensuring a high standard of output from each tool.Define and steward the AI tools submission lifecycle including standardized templates, acceptance criteria, and governance across the end-to-end workflowDesign and operate a structured AI tool evaluation framework by defining test cases and pass/fail standards before any tool enters the repository.Own the ongoing health of the repository: monitor for use cases that become stale, inaccurate, or redundant as client products, CS policies, or operational workflows change.Maintain a version history and changelog for every AI tool, enabling rollback and audit.Establish clear deprecation criteria and processes by retiring tools that no longer deliver value while communicating changes to affected teams.Define and own the CS AI tooling governance model: naming conventions, metadata standards, access controls, review cadences, and ownership assignment.Create and maintain a skills catalogue that makes the repository discoverable and usable for all CS team members including clear documentation of purpose, inputs/outputs, limitations, and known edge cases for every skill.Run regular repository audits, producing health reports that track coverage, quality scores, adoption trends, and outstanding gaps for leadership.Champion responsible AI practices, ensuring skills include appropriate guardrails, escalation paths, and human-in-the-loop checkpoints where required.Collaborate with the Chief of Staff to run team wide training sessions, produce newsletters and other communications ensuring alignment with the broader organization.Requirements: Required7+ years of experience in technical program management with a proven track record of success.Demonstrable experience working with AI tools, including prompt engineering, LLM-based product development, or AI workflow automation, with a strong instinct for where AI adds genuine value vs. where it introduces risk.Exceptional written communication: the ability to translate complex operational workflows into clear, precise, structured documentation that non-technical readers can act on.Experience designing and running quality or evaluation frameworks — you have a track record of defining what "good" looks like and holding work to that standard.Strong program management instincts: you can manage a portfolio of work across multiple stakeholders, balance competing priorities, and deliver reliably.A collaborative, ambitious, low-ego working style. This role requires influence without authority across product, engineering, operations, and analytics teams.Hands-on, working knowledge of software product development life cycle and methodologies. Specific experience with Agile is preferred. PreferredExperience in a customer support, trust, or operations organization at a technology company.For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.