Medical Office Representative

AdventHealth - - Responsibilities: Answers incoming phone calls, responds to inquiries, and directs calls appropriately; Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems; Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement; Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences; Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly