Operations and Impact Coordinator

Get AI-powered advice on this job and more exclusive features.The Surgeon General has declared mental health a public health crisis, disproportionately impacting communities of color. Limited access to care and persistent stigma create significant barriers to adopting new behaviors related to mental health, contributing to rising suicide rates among Black youth. From 2007 to 2020, suicide rates among Black adolescents aged 10 to 17 rose by 144% (Congressional Black Caucus, 2024), underscoring the urgent need for accessible, culturally relevant mental health solutions. Founded by the Thomas family after the tragic loss of their daughter, The Defensive Line aims to shift the narrative around mental health from crisis response to prevention. By equipping Black and Brown communities with the tools to address mental health openly, TDL uses evidence-based strategies to break down stigma, foster resilience, and promote holistic solutions.Position SummaryThe Defensive Line is seeking a grounded, detail-oriented, and mission-aligned Operations & Impact Coordinator to serve as the central force behind our daily operations and executive workflows. This person will work closely with our co-founders to ensure the maximum utilization of their time and skill sets, as well as with the Chief of Staff, to ensure the day-to-day operations of the organization run smoothly while upholding our values of care, equity, and trauma-informed practice.The right candidate is both a doer and a steward, someone who thrives in execution, supports executive vision with clarity and efficiency, and brings emotional intelligence to this trauma-centered work. You'll be responsible for everything from managing calendars and tracking budgets to holding space for grief, coordinating logistics for sensitive events, and making sure no detail falls through the cracks.Key ResponsibilitiesExecutive Support & Calendar ManagementServe as a trusted partner to the co-founders by managing calendars, scheduling, travel logistics, and email correspondenceAnticipate needs and prep materials for meetings, speaking engagements, or conveningsBuild in time for reflection, focus, and rest amidst a high-output scheduleCoordinate communications and follow-up in a clear, emotionally intelligent mannerOperations & Finance AdministrationPartner with external vendors (e.g. accountants, fractional CFO) to ensure compliance and smooth workflowsSupport grant administration by helping track deliverables, budget spend, and reportsEnsure compliance with funder requirements, fiscal sponsorship reporting (if applicable), and nonprofit regulatory obligations (e.g., 990s)Program Development & Project CoordinationAssist with the building of new training through project managementSupport cross-functional work across communications, programs, and fundraisingMaintain operational dashboards and checklists to ensure timely follow-throughAssist with logistics for trainings, convenings, or events, particularly those involving loss or public storytellingInteract with families, survivors, and community partners with discretion, empathy, and careServe as a grounding presence in emotionally intense moments, both internally and externallyHelp shape internal rhythms of wellness and reflection to avoid burning out in high-impact workIdeal Candidate3–6 years of experience in nonprofit operations, executive assistance, or mission-aligned administrationExceptional project management skills; ability to juggle multiple urgent tasks, tight timelines, and challenging people with graceCalm, thoughtful, proactive, and obsessed with getting the details rightFamiliarity with trauma-informed and culturally responsive communications practicesProficiency in systems like Google Suite, Outlook, Teams, Monday.comComfortable navigating CRMs (e.g., Bloomerang, or similar donor databases)Experience with bookkeeping or budget tracking in QuickBooks Online (or similar accounting software)Skilled in creating and managing project timelines, shared checklists, and deliverable trackingAbility to run basic reports and maintain clean, updated dataSkilled at creating and maintaining SOPs (Standard Operating Procedures)Organized with digital file structures and version controlPersonal AttributesProactive ownership mindset – anticipates needs and takes initiative without waiting for directionSolutions-oriented problem solver – identifies root causes and implements creative, efficient fixesHighly organized and systems-driven – loves refining workflows, building templates, and tracking detailsResourceful and unflappable – able to make decisions and move projects forward even in ambiguous or fast-changing conditionsClear and compassionate communicator – can translate complexity into clarity and center care in hard conversationsTime management ninja – balances competing deadlines, tasks, and stakeholders with calm precisionTech-savvy and curious – comfortable learning new tools and recommending improvementsValues-aligned executor – maintains fidelity to the mission while pushing for excellence and accountabilityWorking at The Defensive LineWe are an emotionally honest, equity-centered team that values rigor, care, and vision. We work hard and rest intentionally. Our culture blends intensity with tenderness, urgency with slowness, and ambition with deep grounding. We welcome team members from all backgrounds, especially those who bring lived experience related to suicide prevention, racial justice, or systems of care.This is a part-time, remote position with occasional travel.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeIndustriesMental Health CareReferrals increase your chances of interviewing at The Defensive Line by 2xGet notified about new Operations Coordinator jobs in Las Vegas, NVLas Vegas, NV $60,000.00-$75,000.00 2 days agoFrench-Speaking Group Travel Operations Manager (Remote)Las Vegas, NV $45,000.00-$60,000.00 6 days agoEdge Site Operations Datacenter Program ManagerMarketing Operations Manager, Data EnablementWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr