Director of Residential Operations

A top client is searching for an experienced Director of Residential Operations located in Chicago, IL. As the Director of Residential Operations, you are responsible for leading and optimizing all operational functions across the organization to ensure safe, efficient, scalable, and profitable execution of projects and services. You will provide strategic and day-to-day leadership over Operations Managers, purchasing, inventory management, warehouse operations, fleet/material coordination, and operational support staff.The Director of Residential Operations partners closely with executive leadership, sales, customer service, and field operations teams to drive operational excellence, improve customer experience, enhance profitability, and support company growth initiatives. This position is responsible for building scalable systems, establishing accountability, improving operational KPIs, and creating alignment between sales, scheduling, procurement, field execution, and customer communication.As the Director of Operations, you will have responsibility for:Operational Leadership & ExecutionLead and oversee all day-to-day operational functions across residential division, including Operations Managers, scheduling teams, warehouse operations, purchasing, inventory, and administrative support staffEnsure operational consistency, efficiency, and accountability across all locations, teams, and projectsDevelop and maintain scalable operational processes that support company growth while improving execution quality and profitabilityMonitor operational performance and implement corrective actions to address inefficiencies, delays, or resource challengesTeam Leadership & DevelopmentProvide leadership, coaching, performance management, and professional development for operational leadership teams and support staffBuild and maintain a culture of accountability, urgency, collaboration, and continuous improvementSupport recruiting, onboarding, retention, and succession planning for operations personnel and subcontractor relationshipsEstablish clear performance expectations, KPIs, and accountability systems across operational teamsScheduling, Field Coordination & Project SupportOversee scheduling processes, labor planning, subcontractor coordination, and material logistics to ensure efficient project executionEnsure strong communication and coordination between operations, field crews, sales, customer service, and customers throughout the project lifecycleSupport operational teams in resolving scheduling conflicts, resource constraints, and escalated project issuesImprove workflow efficiency and operational coordination between departments to reduce delays and improve customer experiencePurchasing, Inventory & Warehouse ManagementOversee purchasing, inventory control, warehouse operations, fleet/material coordination, and vendor relationshipsDevelop inventory forecasting and material planning strategies to maintain operational continuity while minimizing waste and excess inventoryEnsure accurate inventory management, material tracking, warehouse organization, and delivery coordinationFinancial Performance & Operational AnalyticsMonitor operational KPIs and performance metrics related to productivity, scheduling efficiency, margin performance, backlog, inventory accuracy, and customer satisfactionPartner with leadership on budgeting, forecasting, staffing plans, and operational growth initiativesAnalyze operational and financial data to identify trends, risks, and improvement opportunities.Drive operational discipline and decision-making.Process Improvement & Systems ManagementLead continuous improvement initiatives focused on workflow optimization, operational standardization, and scalable systems development.Assist in developing and implementing operational systems, reporting tools, CRM/ERP platforms, and process improvements that enhance visibility and decision-making.Identify opportunities to improve communication, automation, reporting accuracy, and operational efficiencyCustomer Experience & Cross-Functional CollaborationPartner closely with sales, customer service, finance, and executive leadership teams to improve operational alignment and customer outcomesSupport teams in resolving escalated customer concerns while maintaining professionalism and a customer-first mindsetPerform other related duties as assigned To be successful in the role you must possess:Bachelor’s degree in Business, Operations Management, Construction Management, Supply Chain, or a related field preferred; equivalent industry leadership experience will be considered.7–10+ years of progressive operational leadership experience within construction, home services, specialty trades, logistics, or related operational industries.Proven experience managing multi-functional operational teams.Experience overseeing project-based operations involving subcontractor coordination, field scheduling, labor planning, and material logistics.Strong background in operational process improvement, workflow optimization, KPI reporting, and scalable systems development.Demonstrated experience managing operational budgets, forecasting, purchasing strategies, inventory controls, and productivity initiatives.Experience working within high-volume or multi-location operational environments preferred.Proficiency with CRM, ERP, inventory management, scheduling, and reporting systems.Experience building and developing accountable, high-performing teams with a strong operational and customer service culture.Strong financial and operational acumen, including forecasting, labor planning, inventory management, purchasing oversight, and margin awareness.Ability to collaborate cross-functionally with sales, customer service, finance, warehouse, and field operations teams to improve overall business performance.Strong understanding of scheduling, subcontractor management, material coordination, inventory control, and operational workflows.Customer-focused approach with the ability to resolve escalated issues professionally while maintaining operational accountability.Ability to thrive in a fast-paced, growth-oriented environment while maintaining structure, discipline, and operational consistency.If you feel that you are a great fit for this opportunity, please apply today!