Senior Technical Analyst

Job DescriptionJob Title: Senior Technical Analyst — Digital Observability\nLocation: Irving, TX\nInterview: Video Interview\n\nDescription:\nKey Responsibilities\nReporting, Dashboards, and Insight Generation\n\nPartners with business and technology stakeholders gather requirements and produce reports and dashboards using Glassbox capabilities, both within platform UI and external visualization layers\nTranslate session-level signal into clear, actionable narratives for senior leaders, including incident drilldowns requested by leadership\nBuild toward self-serve reporting models that reduce ad-hoc analytics demand and create reusable playbooks\n\nAI and Automation Tooling\n\nBuild automations and tools around the monitoring platform that reduce routine work, expand monitoring depth, and accelerate insight delivery\nLeverage Glassbox APIs and other advanced capabilities to extend platform value\nApply GenAI tools to internal workflows to create durable efficiency, and share patterns and learnings within the team\nNavigate enterprise constraints around AI access with creativity - finding compliant paths forward\n\nNative Mobile Session Investigation\n\nInvestigate native application session anomalies, crashes, and data capture issues; summarize findings and present them to relevant technology stakeholders\nConfigure and troubleshoot Glassbox SDK instrumentation in native iOS and Android applications\nRun technical discussions with mobile platform engineering teams during custom event design, governance reviews, and redundancy assessments\n\nOperational Excellence\n\nUse platform capabilities to review existing implementations, identify refinements, and improve operational hygiene\nDocument procedures, runbooks, and standards extensively and consistently\nTriage effectively with the Glassbox vendor on platform issues, feature gaps, and roadmap conversations\n\nCross-Team Support\n\nProvide tangential support to Glassbox web and native implementation work when needed\nContribute to team-wide AI fluency through demos, knowledge sharing, and pattern documentation\n\nRequired Qualifications\n\n5–8 years in technology roles spanning analytics and reporting, platform engineering, or technical product or program work, ideally within regulated enterprise environments\nDemonstrated experience translating business and technology requirements into reports, dashboards, and insights using observability or analytics platforms\nWorking fluency with native mobile architecture (iOS and/or Android), SDK integration patterns, app lifecycle, and crash investigation — as a collaborator with mobile teams, not as a native application developer\nStrong scripting and tooling skills (Python, shell scripting, or equivalent) sufficient to build automations, integrate APIs, and produce small shareable utilities\nHands-on experience with REST APIs and JSON — ability to consume, transform, and surface data from platform APIs into reports, dashboards, and downstream tooling\nComfortable acting as a technical bridge between business stakeholders and engineering teams, including running technical discussions with mobile platform engineers and presenting findings to senior leaders\nStrong written documentation discipline and a habit of leaving systems, procedures, and runbooks better than they were found\nOperates independently, drives work to closure, and brings persistence to navigating enterprise constraints around access, tooling, approvals, and AI usage policies\n\nPreferred Qualifications\n\nExperience with session replay, digital experience analytics, or APM tooling (Glassbox, ContentSquare, Quantum Metric, FullStory, AppDynamics EUM, Dynatrace, New Relic). Glassbox depth preferred\nHands-on experience leveraging GenAI tools to build internal tooling, accelerate development, or automate workflows\nFamiliarity with dashboard and visualization platforms (Grafana, Power BI, Tableau)\nExposure to tag management systems (Tealium, Adobe Launch) and JavaScript instrumentation in enterprise web applications\nBackground in heavily regulated environments with hands-on experience navigating controlled tooling, AI access policies, or governance-constrained development workflows\nFamiliarity with CI/CD pipelines, Git/GitHub, and modern developer workflow tooling\nExperience with hybrid application architectures (native containers with embedded web views)\nAWS certifications or equivalent cloud platform credentials\n\n