Sales BDC Appointment Coordinator

Copeland Toyota is a family‑owned dealership that has proudly served the Brockton community for over 50 years. As we continue to grow, we are expanding our newly renovated, professional call center and are seeking motivated, customer‑focused individuals who are looking for stability, strong earning potential, and long‑term career growth.If you enjoy working with people, hitting goals, and being part of a structured, supportive team, we would like to speak with you.Compensation and Earnings $20 per hour base pay Weekly, uncapped bonuses based on appointments shown and vehicles sold Estimated annual earnings: $60,000-$75,000No cold calling. This role focuses on inbound customer inquiries and proactive outreach to our existing customer base.Why Work at Copeland Toyota Newly renovated, modern call center environment Established dealership with a strong reputation and long‑term stability Paid training and ongoing support Clear opportunities for growth and advancement Professional, team‑oriented cultureFull‑Time Schedule OptionsWe value work‑life balance and offer multiple full‑time schedule options:Option 1Monday-Thursday: 10:00 AM - 7:00 PMFriday: OffSaturday: 8:30 AM - 5:00 PMOne‑hour unpaid breakOption 2Monday-Thursday: 10:00 AM - 7:00 PMFriday: 9:00 AM - 6:00 PMSaturday and Sunday: OffOne‑hour unpaid breakOption 3Monday-Thursday: 11:00 AM - 7:00 PMFriday, Saturday, and Sunday: OffThirty‑minute unpaid breakKey Responsibilities Respond promptly and professionally to inbound internet and phone inquiries Conduct proactive outreach to existing customers (no cold leads) Provide accurate information on Toyota vehicles including Camry, RAV4, Highlander, Tacoma, and more Schedule high‑quality appointments for the sales team Follow up with prospects using CRM tools to maintain strong customer satisfactionQualifications Strong verbal and written communication skills Ability to multitask and manage time effectively Basic computer proficiency, including Microsoft Word, Excel, and Outlook Coachable, motivated, and goal‑driven attitude Valid driver’s license and reliable transportation Background check and drug screening requiredBilingual skills (Haitian Creole, Spanish, or Portuguese) are a plus, but not required.Benefits Imagine360 Health Insurance Blue Cross Dental 401(k) plan with company match Group life insurance Paid vacation, PTO, and holidays Employee discounts Stable, full‑time employment with career growth opportunities