Debit Card Dispute Resolution Specialist

Job#: 3031594Job Description:We are hiring a Debit Card Dispute Resolution Specialist!Role: Debit Card Dispute Resolution SpecialistSupporting: Large Financial Services ClientLocation: Hybrid – Pensacola, FL or Winchester, VAAssignment Type: Contract OnlyDuration: 6 MonthsRole Overview:The Debit Card Dispute Resolution Specialist is responsible for reviewing, processing, and resolving debit card dispute claims in a fast‑paced, high‑volume environment. This role involves researching transactions, applying Visa/Mastercard and federal regulations, and determining appropriate resolutions to protect members and minimize financial risk. You will collaborate with internal teams, merchants, vendors, and external financial institutions while maintaining strong attention to detail and regulatory compliance.Key Responsibilities: Review, research, and resolve routine to moderately complex debit card dispute claims, including chargebacks, arbitration, and compliance cases Apply federal regulations, card network rules, and internal policies to determine appropriate case resolutions Analyze transaction activity, account history, and supporting documentation to identify corrective actions Request and review documentation from members, merchants, processors, and financial institutions within mandated timeframes Document, track, and monitor dispute cases to minimize financial loss Identify transactions eligible for chargebacks and resolve provisional credit adjustments Execute general ledger entries and support case balancing activities Communicate with members, merchants, vendors, and financial institutions to resolve disputes Resolve PIN‑based debit card cash and purchase transactions, as well as complex chargeback issues Assist with training and guidance of entry‑level specialists as needed Qualifications: Familiarity with PIN‑based and/or signature‑based debit card disputes and chargeback regulations Experience in financial transaction processing, dispute operations, accounting, auditing, or compliance Strong analytical skills with the ability to interpret data, documentation, and regulatory requirements Ability to manage multiple cases simultaneously with accuracy and attention to detail Experience working in a high‑volume, deadline‑driven environment Strong customer service and professional communication skills Ability to navigate multiple systems and adapt to new tools and technologies Sound judgment, organizational skills, and time management abilities Compensation and Benefits: The pay rate for this position is between $19.00 and $24.00 per hour. Please note that the final rate may be contingent on experience and other factors.This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Apex uses a virtual recruiter as part of the application process. Click here for more details.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.Apex Systems is part of the Commercial Segment of ASGN Incorporated.NYSE: ASGN4400 Cox RoadSuite 200Glen Allen, Virginia 23060Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.