Program Manager II, Tech - Enterprise Applications

About The RoleThe Program Manager - Enterprise Applications is a key member of the Enterprise Collaboration Applications team and is responsible for serving as the end-to-end owner for Tier-2 enterprise applications across collaboration, AI productivity, and business enablement platforms. This role ensures Tier-2 tools are operated with strong governance, clear ownership, and operational maturity, enabling senior engineers to focus on Tier-0 and Tier-1 systems.The role partners closely with L2/L3 support engineers, Security, Procurement, Legal, and external vendors to drive application health, roadmap clarity, security alignment, and cost effectiveness.This position requires a high-ownership mindset, sound technical judgment, and the ability to manage multiple applications and stakeholders in parallel while making informed decisions in environments with evolving requirements.---- What the Candidate Will Do ----Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma etc.)Develop deep functional and operational understanding of each application through hands-on usage and feature evaluationOwn the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecationMaintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependenciesTranslate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patternsAssign work to delivery, track execution, and ensure timely completion of tasks and milestonesCoordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support modelsServe as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolutionLead commercial activities such as renewals, and negotiationsCreate and manage purchase orders (POs) and support financial processes related to application spendAssess cost versus value and identify opportunities for consolidation, optimization, or deprecationProvide clear, structured updates to stakeholders on application health, risks, and execution status---- Basic Qualifications ----Strong understanding of enterprise SaaS applications, including collaboration tools, AI productivity platforms, and business workflow solutionsAbility to read, create, and review ERDs, data flow diagrams, and system integration designsWorking knowledge of SSO and IAM concepts, SaaS security models, and access governanceSolid understanding of APIs and SaaS integrations (no heavy coding required)Comfortable hands-on testing and exploring applications to understand real-world usage and edge casesProven experience as a Technical Program Manager, Application Owner, or Enterprise Systems ManagerStrong ability to manage multiple vendors, platforms, and workstreams in parallelExcellent prioritization, sequencing, and dependency management skillsExperience partnering with L2/L3 support engineers and defining operational and escalation processesExperience leading vendor negotiations, renewals, and commercial discussionsAbility to evaluate cost versus value and identify consolidation or optimization opportunitiesStrong written and verbal communication skills for executive updates, security reviews, and cross-functional stakeholdersHigh ownership mindset; treats applications as products rather than ticketsComfortable making informed decisions with imperfect or evolving dataDetail-oriented yet pragmatic, with sound judgment on when good enough" rigor is appropriateTrusted partner to Security, Engineering, and Compliance teamsCalm, structured, and credible presence when engaging vendors and senior stakeholders---- Preferred Qualifications ----Experience owning large-scale enterprise SaaS applications end-to-end, including roadmap, lifecycle management, and deprecationExposure to custom-built internal platforms that integrate with commercial SaaS toolsExperience working closely with Security, Privacy, and Compliance teams on risk assessments and policy alignmentUnderstanding of data classification, retention, and eDiscovery requirementsExperience defining SLAs, operational metrics, and success KPIs for enterprise applicationsBackground in IT, Enterprise Applications, Productivity Engineering, or Internal Tools teamsFor San Francisco, CA-based roles: The base salary range for this role is USD$135,000 per year - USD$150,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$135,000 per year - USD$150,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.