Call Center Operator - 2nd Shift, Casual, Weekends 3:30pm-12am

Job SummaryAt Children's Wisconsin, we are looking for a Call Center Operator who will work as a casual, zero assigned Second shift position. The CCO is responsible for operating a variety of systems to support and coordinate incoming and outgoing calls, paging, alarms and emergency response. The CCO is the essential link between callers and critical care, ensuring seamless, efficient and caring communication 24/7.Essential FunctionsResponds to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines and alarm devices to answer, connect and direct calls, overhead announcements, and coordinate response to emergency situations.Maintains current knowledge of Children's Wisconsin policies and procedures and department Standards of Work (SOW) through regular, timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.Facilitates timely communication among in-house and on-call personnel, patients and caregivers during all types of situations using established schedules, contact lists and safety protocols.Communicates department policies and procedures to callers, including patient families, management and co-workers.Maintains and updates a variety of records, including but not limited to on-call schedules, directories, pager and PAS logs, repair reports and incident documentation.Notifies incoming shift personnel of any pending issues at shift change.Maintains a clean, organized and functional workspace.EducationHigh School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.Experience1+ years customer service experience in a high-intensity/fast-paced environment required.Knowledge, Skills and AbilitiesStrong communication skills with a clear, professional phone presence.Strong interpersonal abilities, with the capacity to interact effectively across all levels of the public, manage challenging interactions and represent the organization in a professional manner.Detail oriented and able to focus during high-pressure scenarios.Required for All JobsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise.Equal Employment OpportunityChildren's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status or other protected status protected by law.J-18808-Ljbffr