DSHS BHA Community Resource Program Manager

JOB DSHS BHA Community Resource Program Manager (Patient Advocate) In this role at Olympic Heritage Behavioral Health in Tukwila, WA, you will serve as a patient advocate and central resource for patients, families, and representatives to share concerns, complaints, and suggestions. As the facility's patient advocate, the Community Resource Program Manager interacts with patients, their families and support systems, hospital staff, community providers, and hospital administration to address and facilitate the resolution of consumer concerns and to provide advocacy intervention when indicated. The primary purpose of the position is to be a steward in upholding patients’ rights, be an agent of change to ensure patient issues are resolved, and contribute to improvements in the delivery of patient care and services. This is a high-visibility position that interacts with all departments across the facility and requires independent decision making, high level of interpersonal communications and public relations skills, and strong conflict management skills. Click here to learn more about the Behavioral Health Administration (BHA). Some of what you'll do: Serve as a subject matter expert on patient experiences and advocate for patients at OHBHAdvocate on behalf of patients to resolve their complaints, conflicts, and issues with clinical services, hospital support services, employees, environment of care, and other services across all shifts as neededAssist patients in addressing concerns related to patient rights and facilitates meetings with clinical/department staff to address issuesPerform a significant role in ensuring patients making allegations are properly referred to file grievances and allegations of abuse and neglect. Refer patients to appropriate services to address their concerns. (Note: This position does not conduct internal investigations into allegations of abuse or neglect) Responsible for ensuring the patients get the proper paperwork and follow-up support; facilitate the completion of forms and other paperwork. Advocate for the patient complaints and concerns to be resolved in a timely and accurate manner. Provide oversight to ensure timely follow-up through satisfactory resolution of patient complaints. Ensures compliance with federal and state regulations, including Department of Health standards and Conditions of Participation for the Centers for Medicare and Medicaid Services and other regulatory requirements governing patient rights.Who should apply: Professional with: A Bachelor's degree in social services, public health, behavioral science, community development, communications, marketing, public or business administration or an allied field. Lived experience is a highly desirable condition for this opportunity; ANDFour years of experience in managing or developing community-based resource programs or direct service delivery including community resource problem-solving for clients or development of social services programs; work experience should include two years of experience supervising paid or unpaid staff; ORA Master's degree involving major study in one of the above fields may be substituted for one year of the required experience.Additional qualifying experience in patient rights advocacy may be substituted, year for year, for education Must hold a valid driver's license when operating a state or privately owned vehicle on official state business. Desired Skills/Experience: Two years of experience providing advocacy services for people receiving mental health treatmentAbility to advise and assist new and current hospital patients in understanding their rights and responsibilities with federal, state, department, and hospital policies and procedures Knowledge of Patient Rights and laws governing those rightsIn-depth working knowledge of group behavior and dynamicsExperience in intervening and de-escalating crisis/dangerous situationsKnowledge of all hospital, state, and federal regulatory standards, policies, and proceduresKing County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.Questions? If you have questions about the application process, email please contact sharon.sterling@dshs.wa.gov OR call (360) 725-5810 and reference job number 10410.Interested? Apply today. Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. SUPPLEMENTAL INFORMATION Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security