Telecom NOC (Network Operations Center) Technician

Telecom NOC (Network Operations Center) TechnicianJob Description:This is a Telecom NOC (Network Operations Center) Technician role with a focus on Mavenir IMS or Ericsson IMS platformsLong Term ContractOverviewThe candidate will perform 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation. Leadership and mentoring NOC staff are expected, combining hands-on operations with SME-level guidance.ResponsibilitiesHandle 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation.Provide leadership and mentoring to NOC staff; deliver SME-level guidance.Mandatory (Must-Have) QualificationsTelecom/Network Protocols: GSM, UMTS, LTE, IP, MessagingNOC Operations & Outage ManagementOptional / Good-to-HaveAutomation tools experienceTroubleshooting bridges/escalations (NCI/ATAC)Serve as SME for IMS/Telecom platforms (Mavenir/Ericsson)Monitor KPIs, alarms, degradations, and escalate issues proactivelyManage outages (localized ? network-wide) and lead troubleshooting bridgesCoordinate maintenance/break-fix activities with internal teams/vendorsSupport capital program deployments with alarm triage and break-fix executionPerform pre- and post-deployment validations to ensure network stabilityWork Schedule and Travel10-hour shiftsMust be available to lead troubleshooting sessions and handle critical outages outside of regular hoursSeniority levelAssociateEmployment typeContractJob functionInformation TechnologyIndustriesTelecommunicationsJ-18808-Ljbffr