Communications Officer

Police Communications OperatorSalary: $34,003.00 Annually Location: Nogales, AZ Job Type: Full-Time Department: Police Department Closing Date: Continuous Job DescriptionSummary: Under general supervision; performs highly responsible, specialized work in the daily operation of the Nogales Police Department Public Safety Communications Center. Supervision Received: Works under the supervision and direction of the Communications Supervisor or designee. Supervision Exercised: May exercise supervision over Public Safety Dispatchers in the absence of the Communications Supervisor. Duties and Responsibilities: Receives and dispatches 911 and routine calls for service; logs call assignments Prioritizes calls for service and dispatches the appropriate number of agency officials for response Monitors status of units in the field for availability and officer safety Operates police/fire/medical radio and equipment Provide emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if required Logs and documents general information; performs data entry into automated systems Enters, modifies, confirms, and clears records including warrants, restraining orders, stalking orders, stolen property, and runaway juveniles updates Conducts local, state and national system searches Regularly queries other computer databases and systems to perform warrant checks, vehicle registration updates, and driver license information Relays various information within the Department and other law enforcement agencies Develops and maintains statistical data Files various documents Performs general office duties as assigned Supports the relationship between the City of Nogales and the general public Maintains confidentiality of work-related issues and City information Performs other duties as required or assigned Knowledge Of:City policies and procedures Pertinent local, state and federal laws, codes and regulations Law enforcement telecommunications systems Communications Center operations City streets and general geography Record keeping and file maintenance principles and procedures Skill In:Using initiative, discretion and judgment within established procedures guidelines and rules Defining problems; establishing facts and drawing valid conclusions Managing situations requiring diplomacy, fairness, firmness and sound judgment Recordkeeping Multi-tasking Providing efficient customer service Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies, and the general public Communicating effectively, both verbally and in writing Operating a personal computer and various software applications Minimum Qualifications:Education, Training and Experience: High school diploma or GED equivalent Or an equivalent combination of education, training, and experience Preferred Qualifications:Three (3) years of responsible Police Communications or Records experience Spanish Language fluency License and Certification Requirements:Arizona Criminal Justice Information System Terminal A certification Public Safety Operator training program certification Special Requirements:Successful completion of a background investigation and polygraph examination Must be a U.S. Citizen Physical Demands and Working Environment:Work is performed both in an office environment. May be required to lift and carry items weighing up to 25 pounds. Reasonable accommodations will be made as required. BenefitsThe City of Nogales benefits package for all full-time employees include the following outlined below. Retirement Systems The City of Nogales offers retirement benefits through the Arizona State Retirement System (ASRS) and the Public Safety Personnel Retirement System (PSPRS). Arizona State Retirement System: For more than 50 years, the Arizona State Retirement System has provided retirement security to Arizona's public servants, including teachers, municipal workers, and other government employees. The ASRS proudly serves more than a half-million members, including more than 100,000 retired members. Public Safety Personnel Retirement System: The Public Safety Personnel Retirement System is a special retirement system created by the State Legislature for certain full-time certified peace officers and full-time firefighters in the state of Arizona. The System provides a uniform, consistent and equitable statewide retirement program to this public safety personnel who are regularly assigned to the hazardous duty of the type expected of peace officers or firefighters. The System is designed to meet the special needs of personnel engaged in hazardous duty situations. Deferred Compensation 457 Plan Employees may elect to defer an amount or percentage of income into this plan, as limited by IRS rules, through Nationwide and AXA-Equitable. Health Insurance The City of Nogales provides employees with medical insurance through City of Nogales Employee Benefit Trust Plan. The plan is administered by Summit Administrators. The City provides health insurance coverage for employees and their eligible dependent(s), which includes medical, dental, vision and Rx. The City pays for a percentage of the premium based on salary levels. The plan includes a three-tier prescription benefit. The effective date of the group health insurance is the first day of the month following the first day of employment. Employee Assistance Program The City offers EAP counseling services to employees and their families. The first six (6) sessions are covered by the City. Time and Accruals Holidays The City allows time-off with pay for eleven (11) observed holidays and one floating holiday. Observed holidays include New Year's Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day following Thanksgiving Day, Christmas Day, and one Floating Holiday. Vacation During years 1-4 of employment, employees earn 12 days per year. During years 5-9, employees earn 15 days per year, during years ten and above, employees earn 20 days per year. Vacation time is available for use upon completion of probationary period. Sick Leave Each employee accrues 96 hours of sick leave each year, which may be used as it becomes available. Donation of Hours The City allows for employees to transfer (donate) accrued sick and vacation leave to another employee for a medical emergency, if eligible. Bereavement Leave Bereavement leave is available to employees for the death of an immediate family member; a full-time employee may be granted three (3) days. If out-of-state travel is required, five (5) days may be granted. Life Insurance/Accidental Death and Dismemberment Insurance The City provides a basic life insurance ($50,000) and a matching accidental death and dismemberment insurance amount for every qualified employee at no cost to the employee. This coverage is effective on the first day of the month following the day of employment. Supplemental life insurance for 1X, 2X or 3X the basic life amount is available. Employee may purchase dependent life coverage. Industrial or Workers Compensation Insurance All City full-time employees are covered by workers compensation insurance through Southwest Risk. Tuition Reimbursement Full-time employees that have completed three (3) years of service may be eligible for tuition reimbursement based on approval by the City Manager and available funds. Reimbursement is provided after submission of grade transcripts and receipts for a maximum of $4,000 per fiscal year. Jury Duty,